Computer not reporting Peripheral Block Event to Central Management Console

Hi Botsergeant,

Thanks for reaching out to the Sophos Community Forum. 

Is it possible that the peripheral may have been plugged into the device previously and may already have an existing entry in Sophos Central, or is this a brand-new device?

If you believe this device may already be populated into Sophos Central, I suggest using Ctrl+F on the "Peripheral Exemptions" screen to see if you can locate it. 

Hi Botsergeant,

Thanks for reaching out to the Sophos Community Forum. 

Is it possible that the peripheral may have been plugged into the device previously and may already have an existing entry in Sophos Central, or is this a brand-new device?

If you believe this device may already be populated into Sophos Central, I suggest using Ctrl+F on the "Peripheral Exemptions" screen to see if you can locate it. 

Hi Kushal,

Thank you for the suggestions!  It is not a new device, but I have been through the Event list for the device and there is no sign of it.  

Try stopping and re-starting the "Sophos MCS Agent" and "Sophos MCS Client" services on the local device. Once done, check the "Endpoint Self Help" tool to ensure the Management Communication tab shows a recent successful communication.

If you remove and re-plug the USB drive once this is done, the event should be communicated to Sophos Central shortly after. 

Let me know if this works for you.