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Scheduled Update - Not working

BerndFeist

Hi Sophosians,

this morning I was suprised that central now offers scheduled updating.

I decided to try this immeadetly and the surprise quickly turned into frustration.

2 1/2 hours after the scheduled time the update is still pending.

What could be the reason for this? How can this be troubleshooted?

When looking onto the firewall I still see the old firmware versions in the two slots. Check for new firmware doesn't show the latest MR-1 release and one can see that it is also not downloaded to the firewall.

However the new firmware showed up in Central (Sceenshot from another firewall)

Another Sophos disappointment - truly sad :-(

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  • 0

    Is the time zone correct? 

    __________________________________________________________________________________________________________________

  • 0 in reply to BerndFeist

    Your timezone is reporting Singapour, is this correct? 

    Could you check the logs of the firewall? 

    Do you see following entries: 

    ERROR Aug 29 11:45:35Z [u2d_fw_i_job_CM:22147]: log_exec: Failed Command: /scripts/u2d/u2d_is_fw_downloaded.sh VI-19.0.1_MR-1.AZU-365.sig
    MESSAGE Aug 29 11:46:35Z [worker:22328]: {"request":{"method":"nopcode","name":"u2d_fw_i_job_CM","version":"1.2","type":"text","length":26,"data":VI-19.0.1_
    MR-1.AZU-365.sig}}

    Is this a Azure Appliance? 

    __________________________________________________________________________________________________________________

  • 0 in reply to LuCar Toni

    The firewall I am talking about is in Germany and has Berlin timezone.
    The screenshot above is another firewall in Singapore to show how it looked like before I started the process (can't repeat this for the other firewall in Germany which is already scheduled).


    In which log should I find the above entry? A quick looktrough did not reveal anything but I might have looked in the wrong places.


    I noticed that an hour ago 5 firewalls were still ready for update and now only 3 are left? Did you/Sophos change anything. Looks like all XG135 have gone away and (in my case) only XG210 and XG550 can be updated. Or only the HA firewalls which are in our case XG210 and XG550.

    I also noticed that the last firewall that is running on 18.5 MR-3 can only be updated to 19.0 GA although a direct update to 19 MR-1 Build 365 should be possible according to the readme.





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  • 0 in reply to LuCar Toni

    The firewall I am talking about is in Germany and has Berlin timezone.
    The screenshot above is another firewall in Singapore to show how it looked like before I started the process (can't repeat this for the other firewall in Germany which is already scheduled).


    In which log should I find the above entry? A quick looktrough did not reveal anything but I might have looked in the wrong places.


    I noticed that an hour ago 5 firewalls were still ready for update and now only 3 are left? Did you/Sophos change anything. Looks like all XG135 have gone away and (in my case) only XG210 and XG550 can be updated. Or only the HA firewalls which are in our case XG210 and XG550.

    I also noticed that the last firewall that is running on 18.5 MR-3 can only be updated to 19.0 GA although a direct update to 19 MR-1 Build 365 should be possible according to the readme.





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