Product not available on lacal machine, Real-time protection i

Hello everyone need help for two situations:

the products for which we have licenses appear on the management interface (image1).
But on the Client machine, the product is missing (image3).
I am also facing the following problem:
A web application that I use sends the message: Real-time protection is not enabled for the antispyware software installed (image3)
on your machine. But by checking my settings in sophos central, this option is enabled.

Added tags
[edited by: Gladys at 9:20 AM (GMT -7) on 23 Aug 2022]