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[SOPHOS CENTRAL] Process to register customer to Sophos Central with our Sophos Central Partner

RaphaelleB

Hello,

I am completely lost in the registration procedure of my client's firewall.

My goal is to be able to manage my client's firewall via our Sophos Central Partner.

Here are the different points that I tested but that did not work:
- Creating a Sophos ID account with customer@customer.com
- Registering the firewall on MySophos > Devices
- Registration on the same email address of the customer to Sophos Central Trial
- Adding the firewall -> OK but every time we connect it asks for the MFA
- I then wanted to authorize the partnership in Settings > Account details > Sophos support but there is no such option displayed and my company name does not appear in partner info.

So, I tried differently. Knowing that I could not create a customer account in MSP with the same email address:

- Creation of the Sophos Central account with customer2@customer.com on Sophos Central Partner in MSP client
- Adding an existing firewall -> Nothing appears
- Adding a new firewall -> Error 500

I tried to follow the following documentation:
- Creating a Sophos Central trial account via the firewall with customer2@customer.com -> Message saying "We couldn't set up your Sophos Central trial"

I'm lost, I don't understand how to do it...
We don't want to have to manage the firewalls through HTTPS anymore.

Could someone tell me the procedure he does on his side?

Best regards,

RaphaelleB



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[edited by: Gladys at 2:24 PM (GMT -7) on 5 Aug 2022]
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  • 0

    Salut Raphaelle,

    we were in the same boat, but having solved this already, I try to help you. You did everything the right way so far.

    The thing is, trial licenses don't "count" as a full license for the customer. If he never had central licenses before, there is no way to enable that "partnership" button.

    I have been told, that once the customer has a paid license in Central, this will be enabled and you can access that account through partner central as well.

    We were able to solve this together with PartnerCare, because our new customer hasn't decided about other Sophos Central licenses yet.

    Strange enough, that the Central licenses which are part of the "Xstream Protection bundle" don't have a separate license key and don't show up in Central at all.

    Best thing is to go with Erick Jan from Sophos and let him care about.

    Mit freundlichem Gruß, best regards from Germany,

    Philipp Rusch

    New Vision GmbH, Germany
    Sophos Silver-Partner

    If a post solves your question please use the 'Verify Answer' button.

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  • 0

    Salut Raphaelle,

    we were in the same boat, but having solved this already, I try to help you. You did everything the right way so far.

    The thing is, trial licenses don't "count" as a full license for the customer. If he never had central licenses before, there is no way to enable that "partnership" button.

    I have been told, that once the customer has a paid license in Central, this will be enabled and you can access that account through partner central as well.

    We were able to solve this together with PartnerCare, because our new customer hasn't decided about other Sophos Central licenses yet.

    Strange enough, that the Central licenses which are part of the "Xstream Protection bundle" don't have a separate license key and don't show up in Central at all.

    Best thing is to go with Erick Jan from Sophos and let him care about.

    Mit freundlichem Gruß, best regards from Germany,

    Philipp Rusch

    New Vision GmbH, Germany
    Sophos Silver-Partner

    If a post solves your question please use the 'Verify Answer' button.

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  • 0 in reply to PhilippRusch

    Actually it could be more easier: Get the Customer to sign up with a Partner Referal Link. This will link the account automatically, no matter what status the customer is. This is not related to MSP. 

    You will find a guide to do this in your Partner Portal. It is called: Partner Lead Referral Guide​

    Or as a Partner, you create the Central Account for the customer. This will link the account. 

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