Software myportal@work problem

Question

Hello, I have a problem with myportal@work. Filename: "myprotal @work.exe" (the blank is correct).
Already globally excluded this in Sophos Endpoint. Despite this, Sophos keeps deleting the exe file. 
 I excluded the whole folder and also the file. Allready i have delteted the blank in the filenmae. 
 What can i do ? greetings Viktor

FormerMember · Answer

Is this a server? Lockdown is part of server protection that prevents any application from running that isn't whitelisted in the server lockdown policy. Exclusions do not override this.