Unable to reset Tamper Protection on non administrated devices

Question

Hello, 
 we have a couple of devices which already have the ednpoint protection installed, but are shown under the topic not administrated devices. 
 I already tried the following workaround: https://support.sophos.com/support/s/article/KB-000036125?language=en_US#Windows_10 
 Problem is, that when I select the command prompt there is no admin account to select. I double checked that there is a local admin account which was also logged on to this computer. 
 Does anyone had the same problem or maybe a solution other than reinstall the devices? 
 Thanks in advance.

Qoosh · Answer

Another option that may work is to use bootable media to browse the files on your device. Using this method, you can browse through the files on the main system as though it were a locally attached drive. Alternatively, you could also remove the hard drive from the main device if this is easier for you, or if you have a way to connect the drive to another system. 
 The only step you will need to perform while using the bootable media is as follows. 
 
 Go to C:\ Windows\System32\drivers 
 Rename SophosED.sys SophosED.sys.old 
 
 Once completed, you can boot the device up normally and proceed through the remaining steps in the KBA from step 10.

Unable to reset Tamper Protection on non administrated devices

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