We have a few users that download map template folders for their ESRI programs from a sharepoint site that they share.
Recently, the download has stopped working when they select the two folders they need to download.
They can go down into the folders and select individual files and download them, but not the folders (which worked before).
When they select the two folders and click on the Download icon, nothing happens. There are no warnings and no error messages.
After working with one individual for a while, I narrowed it down to Sophos Endpoint client blocking the download when Real Time Scanning of the Internet is turned on.
If I override the Sophos Central Policy and disable it, the download is immediately successful. When it's turned back on, the download stops working again.
Nothing is showing up blocked in Sophos Central reports for the system or user I was testing with.
How do I trace down what is happening?
The logging and reporting in Sophos Central does not show detailed web activity for devices, which is disappointing.
Hi Randy,
Thanks for reaching out to the Sophos Community Forum.
As an initial step, I recommend ensuring the folders referenced in the following Microsoft documentation have been white-listed. - Certain folders may have to be excluded from antivirus scanning when you use a file-level antivirus program in SharePoint
More detailed logging information for web-related events can be found in "C:\ProgramData\Sophos\Sophos Network Threat Protection\Logs". You can also enable Verbose Logging in a few clicks using the Product Logging section of the Sophos Endpoint Self Help tool if you require more information.
I suggest toggling the following 3 options to see if one specifically contributes to the issues you're experiencing.
Do you know if this issue is browser-specific?
We do not have a Sharepoint server running on-prem so the folder exclusions won't help. The issue is purely on the endpoint side and not the server side.