Sophos Data Control - Data Loss Prevention Policy

We are a SEC shop but making the transition to the Sophos Cloud.  We have used the data control policies in SEC for years to monitor local activity on individual machines.  Unfortunately the same rules and policies on SEC fail to allow Outlook to open in the cloud product.  As a result our migration is on hold.

We can easily duplicate the issue as well as stop the issue by turning off the data protection rules locally.  All Outlook add-ins were disabled to limit variables.

Has anyone seen this issue or currently using the Data control policies?

My support ticket is well over 6 weeks old now and we are doing the same troubleshooting over and over.  



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[edited by: GlennSen at 5:44 AM (GMT -7) on 24 Mar 2022]