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Dear Sophos I'm very sorry...

I work for and am a influencer and approver for a multi million dollar company with thousands of employees and endpoints. I was actually changing my mind for the positive about you as a company after the fiasco that was your AV and web filtering appliances many years ago. These acquisitions you have made seemed to make your product better.. Demos you have provided us looked decent and while I feel the pricing was a bit much you were in the consideration.. But after seeing the total mess you have made of SBIE and lack of caring or honest and timely answers there is just no way I can suggest our company move forward with the purchase of your product. I'm sure you won't feel the ~500K bump in the road your losing but I feel like I'd be putting my company at risk with you based on the actions or lack of actions I see here. I'll be sure and let your sales guys know "I'm working on it", for the next few months.  I'd be surprised if this post lasts long but hey censorship for things we don't like!

Parents
  • I fully agree, I work as a consultant and seeing how this works out my only recomendation if somebody thinks about a Sophos product right now could be run. I have no idea what they are doing in the background but if somebody writes a book about anti marketing this deserves a chapter. Things can go wrong, I write code, I understand that but letting your customers hang like that is shameful. I right now for like a week get a message that my sandboxie is expiring on friday and still after month no way to renew. And yes even how they handle it right now I actually would have renewed it because its part of some automated test scripts I use. So come friday after month of waiting I guess I move to the windows insider build on the sandboxie computer and use thier product. Decent handling of the situation would be at least as long as people can not renew thier license extend then instead of letting thier stuff blow up. You know Sophos this thingy called customer service.

Reply
  • I fully agree, I work as a consultant and seeing how this works out my only recomendation if somebody thinks about a Sophos product right now could be run. I have no idea what they are doing in the background but if somebody writes a book about anti marketing this deserves a chapter. Things can go wrong, I write code, I understand that but letting your customers hang like that is shameful. I right now for like a week get a message that my sandboxie is expiring on friday and still after month no way to renew. And yes even how they handle it right now I actually would have renewed it because its part of some automated test scripts I use. So come friday after month of waiting I guess I move to the windows insider build on the sandboxie computer and use thier product. Decent handling of the situation would be at least as long as people can not renew thier license extend then instead of letting thier stuff blow up. You know Sophos this thingy called customer service.

Children
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