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Anti-virus in UTM9 blocks deezer after installing the latest patches

Dear,

Since installing the latest patches on UTM9 all deezer playback fails (from within the app).

Looks like the anti-virus is blocking it. Disabling antivirus completely in the base policy (Default content filter action) unblocks the situation, but then all virus scanning is disabled.

I cannot find a dedicated anti-virus log on the system (logging and reporting - all log files) in order to get more info out of the system / real reason for this blocking.

Is there a way to get a workaround for this?

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0 sachingurung over 7 years ago

Hi Joris,

Check #1 in Bob's guide here. Any drop catches?

Thanks

Sachin Gurung
Team Lead | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 rfcat_vk over 7 years ago

Assuming deezer is a streaming service, why do you want to scan it? You tick the streaming bypass in the web proxy.

XG115W - v20 GA - Home

XG on VM 8 - v20 GA

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0 BAlfson over 7 years ago

Hi, Joris, and welcome to the UTM Community!

Ian's suggestion is almost certainly what you need.

Cheers - Bob

PS This is the RED forum, shouldn't we move this thread to the Web Protection forum?

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