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Rebooting a RED to fix State Up, Link Down Problem

jeffb92

I'm maintaining a network with an SG135 at the home office and a RED 15 at a remote location. Every month or so (last time was last night) the RED will go to State Up, Link Down. Generally power cycling the RED will reconnect it as it did this morning. I'd like to be able to remotely reboot the RED without having to wait for someone to physically unplug it. Can this be done via SSH or some other way? I did have access to a computer on the network where the RED is so if SSH'ing into it is an option, I can do that.

Thanks



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  • 0

    Disabling the RED within WebAdmin will initiate a RED-reboot-loop until connection is possible again.

    ... But never seen this state before ...


    Dirk

    Systema Gesellschaft für angewandte Datentechnik mbH  // Sophos Platinum Partner
    Sophos Solution Partner since 2003
    If a post solves your question, click the 'Verify Answer' link at this post.

  • 0 in reply to dirkkotte

    I thought I read that disabling from the webadmin only disconnects, not reboots. This is good to know.

    And yes, this is the state the device keeps falling into. I wonder if it's their internet connection having problems. I don't have a lot of confidence in the ISP.

    Thanks,

  • 0 in reply to jeffb92

    This happened again.

    I tried Disabling the RED in RED Management > [Server] Client Management then setting the status to Disabled. I waiting a couple of minutes and enabled it again. After 5 minutes there's been no change. I'm about to get someone there to power-cycle the RED. This usually fixes it. Does this sound like the RED could be failing? The Live Log only shows Ping/Pongs of the RED that's working.

  • 0 in reply to jeffb92

    If it's any help, here's what the lights on the RED are doing during this:

  • 0 in reply to jeffb92

    And after manually rebooting the RED, both State and Link are back up.

  • 0 in reply to jeffb92

    do you have a device behind the red.

    I think interfaces without packets shows as link down.

     


    Dirk

    Systema Gesellschaft für angewandte Datentechnik mbH  // Sophos Platinum Partner
    Sophos Solution Partner since 2003
    If a post solves your question, click the 'Verify Answer' link at this post.

  • 0 in reply to dirkkotte

    Yes, tens of computers. But so far, manually power-cycling the RED reconnects.

  • 0

    Hi Jeff - it looks like this is the first we've seen you here - welcome to the UTM Community!

    Yes, I would get Sophos Support involved as this unit may be failing in an unusual fashion.

    Please let us know if the following done as root at the command line successfully restarts a good connection:

    killall red_server && red_server

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0 in reply to BAlfson

    Thanks, glad to be here.

    I've never used any configuration other than the web interface so I have 2 questions.

    1. Is this command line issued over SSH connect to the UTM or the RED?

    2. Your command line shows red_server. Is that a placeholder for my RED device name or do I literally type red_server?

  • 0 in reply to jeffb92

    Good questions, Jeff.

    1. At the command line of the UTM.

    2. Just copy and paste the command as written.  This restarts the RED services without powering the UTM off/on.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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