Sophos Central Endpoint and SEC: Computers fail/hang on boot after the Microsoft Windows April 9, 2019 update. Please follow knowledge base article 133945
Learn about the Benefits of Multi-Factor Authentication (MFA). Turn your MFA on now!
We'd love to hear about it! Click here to go to the product suggestion community
We have successfully updated to UTM 9.601-5. One thing we have noticed us that our Sandbox subscription, which is valid until 2021 shows as expired on Advanced Protection > Sophos Sandstorm > Activity tab and is grayed out:
Licensing Info - This page is disabled as you either do not have a relevant subscription or the relevant subscription has expired!
On the Overview and Configuration tab under Advanced Protection > Sophos Sandstorm the expired message does not appear and settings can be made.
Whereas the Sandstorm subscription shows up just fine in the Management > Licensing section.
Can anyone confirm this? Is Sandstorm Threat protection still running? Is this a known UI bug?
You've probably already tried these things...
Try restoring the backup made prior to the last application of Up2Dates. If that doesn't work, reboot several times. Any luck?
Cheers - Bob
In reply to BAlfson:
Yeah, I have also tried to re-upload the Sophos licence. However, sandbox subscription still shows up as expired on Activity tab.
It looks like a Bug. Anyone else using Sandstorm? I really appreciate any replies.
In reply to eyos:
I would bring this up with your Sophos Partner and get Sophos Support involved to see if there's a way to fix this short of reloading from ISO. Please let us know what you learn.
We're showing a valid license but there seems to be a distinct lack of activity since the upgrade.
Fix soon with Version 9.602.
In reply to Papi-Sanchez:
Thanks for sharing. Indeed we use Sandstorm licence for E-Mail Protection, only.
Glad the issue will be addressed in 9.602.
Question is..... how long will the update take to roll out. Days, weeks?