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Updated to 9.601-5. Sandbox subscription shows up as expired on Activity tab. Bug?

eyos

We have successfully updated to UTM 9.601-5. One thing we have noticed us that our Sandbox subscription, which is valid until 2021 shows as expired on Advanced Protection > Sophos Sandstorm > Activity tab and is grayed out:

Licensing Info - This page is disabled as you either do not have a relevant subscription or the relevant subscription has expired!

On the Overview and Configuration tab under Advanced Protection > Sophos Sandstorm the expired message does not appear and settings can be made.

Whereas the Sandstorm subscription shows up just fine in the Management > Licensing section. 

Can anyone confirm this? Is Sandstorm Threat protection still running? Is this a known UI bug?



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  • 0

    Hallo,

    You've probably already tried these things...

    Try restoring the backup made prior to the last application of Up2Dates.  If that doesn't work, reboot several times.  Any luck?

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0 in reply to BAlfson

    Yeah, I have also tried to re-upload the Sophos licence. However, sandbox subscription still shows up as expired on Activity tab.

    It looks like a Bug. Anyone else using Sandstorm? I really appreciate any replies.

  • 0 in reply to eyos

    I would bring this up with your Sophos Partner and get Sophos Support involved to see if there's a way to fix this short of reloading from ISO.  Please let us know what you learn.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
Reply
  • 0 in reply to eyos

    I would bring this up with your Sophos Partner and get Sophos Support involved to see if there's a way to fix this short of reloading from ISO.  Please let us know what you learn.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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