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UTM 9.402-7 failing to connect to up2date servers

IanMorehouse

My home utm has failed to connect to the up2date servers for the last 4 days. The SUM that is connected to the UTM updates successfully.

I restarted the UTM this morning in the hope that might trigger the failing item. I have two other UTMs running 9.402-7 and they are updating correctly. I have re-applied the up2date settings.

The licence is current and doesn't expire for another two years. The following is an extract from the up2date log.

2016:05:19-18:53:01 cats-kingdom audld[29619]: Starting Up2Date Package Downloader
2016:05:19-18:53:01 cats-kingdom audld[29619]: patch up2date possible
2016:05:19-18:53:39 cats-kingdom audld[29619]: Could not connect to Server 175.41.132.12 (status=500 proxy connect failed: alarm).
2016:05:19-18:54:14 cats-kingdom audld[29619]: Could not connect to Server 107.21.214.248 (status=500 proxy connect failed: alarm).
2016:05:19-18:54:49 cats-kingdom audld[29619]: Could not connect to Server 54.214.16.252 (status=500 proxy connect failed:

Any hints and ideas on how to fix this would be appreciated.
updated a typing mistake.


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  • 0

    Hi Ian,

    Please post up2date.log.

    Thanks

    Sachin Gurung
    Team Lead | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
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  • 0 in reply to sachingurung

    Hi Sachin,

    how much of the up2date log do want, it is over 2mb in size?

    There is an extract above.

    Ian,

    home UTM 9.x running in ESXi 6 e3-1275v2

    AP55c and AP10 (courtesy Astaro)

    Three other UTMs, SUM and SFM in hibernation

    XG 15.x MR3 in hibernation

  • 0 in reply to IanMorehouse

    Try again, I was out by a factor of 10, it is 200kb.

    logfiles_20160519202400.zip

    Ian,

    home UTM 9.x running in ESXi 6 e3-1275v2

    AP55c and AP10 (courtesy Astaro)

    Three other UTMs, SUM and SFM in hibernation

    XG 15.x MR3 in hibernation

  • 0 in reply to sachingurung

    Further update. UTM fails to authenticate and fails to connect to servers.. SUM authenticates but does not update.

    Any idea as to why ?

    Ian,

    home UTM 9.x running in ESXi 6 e3-1275v2

    AP55c and AP10 (courtesy Astaro)

    Three other UTMs, SUM and SFM in hibernation

    XG 15.x MR3 in hibernation

  • +1 in reply to sachingurung

    fixed. A little while ago I tried an experiment to have the SUM cache the updates and decided that didn't really work in my environment and thinking about the concept it has big holes in it.

    Download the up2date patterns then send them out on a slow link, means double handling by the UTM and being logged against your useage twice by your ISP.

    The fix was to remove the SUM cache setting in the UTM. Still leaves a bug where the utm is trying to authenticate to the up2date servers and failing. The error message is not really helpful.

    Ian,

    home UTM 9.x running in ESXi 6 e3-1275v2

    AP55c and AP10 (courtesy Astaro)

    Three other UTMs, SUM and SFM in hibernation

    XG 15.x MR3 in hibernation

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