General Discussion STAS not installing on the DC

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STAS not installing on the DC

femi mepaiyeda over 6 years ago

Error :

Windows could not start the Sophos Transparent authentication suite service on local computer.

error 6:- The handle is invalid

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0 DouglasFoster over 6 years ago

I recently had a problem (installation failure) adding FSRM role to a server. Rebooted, uninstalled, and repeated install. On second try it worked fine. Apparently the orobkem was a server that had been working for too long without a reset.

If that fails I would also obtain a new kit and see if the two kits are binary identical. Fc /I in a command window is one way of doing so.

Then ask Support.
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0 Karlos over 6 years ago

Hi femi mepaiyeda

Please make sure the Admin account you used to install/setup STAS has the Log on as a service rights. Please make sure you followed our KBA guide: Sophos UTM: Sophos Clientless SSO Authentication

Thanks,

Karlos

Karlos
Community Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Sign up for SMS Alerts
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