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I have installed STAS version 22.214.171.124 on a 2008R2 DC. Now I wanted to upgrade that installation to version 126.96.36.199
If I run the new setup file I keep getting the message "STAS is running, Please close the application and try again". But the STAS Config is closed and the STAS service is stopped and set to "Disabled". I have no clue why I keep getting this error message.
If I try to uninstall STAS first, I get the same message. Also I tried to restart the server... nothing helps.
Has anyone had a similar problem?
Thanks for your help.
I haven't seen any such instances where STAS could not be uninstalled. Please create a case with Sophos Support to identify this issue. It would require to check the process status in the Windows server.
This sounds like a Windows Server issue to me. What was done to resolve this?
Cheers - Bob
In reply to BAlfson:
I tried a lot of things. I had the same problem on all other DC's, even with the actual version 188.8.131.52
I even tried to use a uninstall tool, to force uninstallation. After that I still got the same message.
What I had to do to, to do a new install, was to delete all registry keys under HKLM\SOFTWARE\Wow6432Node\Sophos
In reply to polyrack:
It's great that you found a solution! Please make sure the Sophos Support team knows what you learned.