Problem with STAS uninstall

Hi all,

 

I have installed STAS version 2.2.0.0 on a 2008R2 DC. Now I wanted to upgrade that installation to version 2.5.0.0

If I run the new setup file I keep getting the message "STAS is running, Please close the application and try again". But the STAS Config is closed and the STAS service is stopped and set to "Disabled". I have no clue why I keep getting this error message.

If I try to uninstall STAS first, I get the same message. Also I tried to restart the server... nothing helps.

 

Has anyone had a similar problem?

 

Thanks for your help.

    • Sophos Staff
    Jaydeep

    Hi  

    I haven't seen any such instances where STAS could not be uninstalled. Please create a case with Sophos Support to identify this issue. It would require to check the process status in the Windows server.

    • Community Moderators
    BAlfson

    This sounds like a Windows Server issue to me.  What was done to resolve this?

    Cheers - Bob

  • polyrack

    In reply to BAlfson:

    Hi, 

    I tried a lot of things. I had the same problem on all other DC's, even with the actual version 2.5.0.0

    I even tried to use a uninstall tool, to force uninstallation. After that I still got the same message.

     

    What I had to do to, to do a new install, was to delete all registry keys under HKLM\SOFTWARE\Wow6432Node\Sophos

    • Community Moderators
    BAlfson

    In reply to polyrack:

    It's great that you found a solution!  Please make sure the Sophos Support team knows what you learned.

    Cheers - Bob

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