[9.192-8][BUG] Detected Hardware e1000e Unit Hang

Have this in my kernel.log today

2014:01:30-07:22:39 fw kernel: [1069893.170006] e1000e 0000:00:19.0 eth1: Detected Hardware Unit Hang:

2014:01:30-07:22:39 fw kernel: [1069893.170006]   TDH                  

2014:01:30-07:22:39 fw kernel: [1069893.170006]   TDT                  

2014:01:30-07:22:39 fw kernel: [1069893.170006]   next_to_use          

2014:01:30-07:22:39 fw kernel: [1069893.170006]   next_to_clean        

2014:01:30-07:22:39 fw kernel: [1069893.170006] buffer_info[next_to_clean]:

2014:01:30-07:22:39 fw kernel: [1069893.170006]   time_stamp           

2014:01:30-07:22:39 fw kernel: [1069893.170006]   next_to_watch        

2014:01:30-07:22:39 fw kernel: [1069893.170006]   jiffies              

2014:01:30-07:22:39 fw kernel: [1069893.170006]   next_to_watch.status 

2014:01:30-07:22:39 fw kernel: [1069893.170006] MAC Status             

2014:01:30-07:22:39 fw kernel: [1069893.170006] PHY Status             

2014:01:30-07:22:39 fw kernel: [1069893.170006] PHY 1000BASE-T Status  

2014:01:30-07:22:39 fw kernel: [1069893.170006] PHY Extended Status    

2014:01:30-07:22:39 fw kernel: [1069893.170006] PCI Status             

2014:01:30-07:22:41 fw kernel: [1069895.168953] e1000e 0000:00:19.0 eth1: Detected Hardware Unit Hang:

2014:01:30-07:22:41 fw kernel: [1069895.168953]   TDH                  

2014:01:30-07:22:41 fw kernel: [1069895.168953]   TDT                  

2014:01:30-07:22:41 fw kernel: [1069895.168953]   next_to_use          

2014:01:30-07:22:41 fw kernel: [1069895.168953]   next_to_clean        

2014:01:30-07:22:41 fw kernel: [1069895.168953] buffer_info[next_to_clean]:

2014:01:30-07:22:41 fw kernel: [1069895.168953]   time_stamp           

2014:01:30-07:22:41 fw kernel: [1069895.168953]   next_to_watch        

2014:01:30-07:22:41 fw kernel: [1069895.168953]   jiffies              

2014:01:30-07:22:41 fw kernel: [1069895.168953]   next_to_watch.status 

2014:01:30-07:22:41 fw kernel: [1069895.168953] MAC Status             

2014:01:30-07:22:41 fw kernel: [1069895.168953] PHY Status             

2014:01:30-07:22:41 fw kernel: [1069895.168953] PHY 1000BASE-T Status  

2014:01:30-07:22:41 fw kernel: [1069895.168953] PHY Extended Status    

2014:01:30-07:22:41 fw kernel: [1069895.168953] PCI Status             

2014:01:30-07:22:43 fw kernel: [1069897.166586] e1000e 0000:00:19.0 eth1: Detected Hardware Unit Hang:

2014:01:30-07:22:43 fw kernel: [1069897.166586]   TDH                  

2014:01:30-07:22:43 fw kernel: [1069897.166586]   TDT                  

2014:01:30-07:22:43 fw kernel: [1069897.166586]   next_to_use          

2014:01:30-07:22:43 fw kernel: [1069897.166586]   next_to_clean        

2014:01:30-07:22:43 fw kernel: [1069897.166586] buffer_info[next_to_clean]:

2014:01:30-07:22:43 fw kernel: [1069897.166586]   time_stamp           

2014:01:30-07:22:43 fw kernel: [1069897.166586]   next_to_watch        

2014:01:30-07:22:43 fw kernel: [1069897.166586]   jiffies              

2014:01:30-07:22:43 fw kernel: [1069897.166586]   next_to_watch.status 

2014:01:30-07:22:43 fw kernel: [1069897.166586] MAC Status             

2014:01:30-07:22:43 fw kernel: [1069897.166586] PHY Status             

2014:01:30-07:22:43 fw kernel: [1069897.166586] PHY 1000BASE-T Status  

2014:01:30-07:22:43 fw kernel: [1069897.166586] PHY Extended Status    

2014:01:30-07:22:43 fw kernel: [1069897.166586] PCI Status             

2014:01:30-07:22:44 fw kernel: [1069898.172025] e1000e 0000:00:19.0 eth1: Reset adapter unexpectedly

2014:01:30-07:22:48 fw kernel: [1069902.045783] e1000e: eth1 NIC Link is Up 1000 Mbps Full Duplex, Flow Control: Rx/Tx

0 BrucekConvergent over 10 years ago

This is a known issue will probably be fixed in 9.193

CTO, Convergent Information Security Solutions, LLC

https://www.convergesecurity.com

Sophos Platinum Partner

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Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries. Use the advice given at your own risk.
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0 Tinkerbell over 10 years ago in reply to BrucekConvergent

Hi Martin,

Can you tell us what hardware appliance are you using? If is not an appliance, then some more information about your machine?
Please also provide output for:
lspci -tv

Thanks. BR,
Bianca
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0 ECKEROTH over 10 years ago in reply to Tinkerbell

Hi Bianca

Im running on a Intense-PC i7 with FACE module, specs here: https://community.sophos.com/products/unified-threat-management/astaroorg/f/52/t/27167

fw:/home/login # lspci -tv

-[0000:00]-+-00.0  Intel Corporation 3rd Gen Core processor DRAM Controller

           +-01.0-[01]----00.0  Intel Corporation 82583V Gigabit Network Connection

           +-01.1-[02]--

           +-02.0  Intel Corporation 3rd Gen Core processor Graphics Controller

           +-14.0  Intel Corporation 7 Series/C210 Series Chipset Family USB xHCI Host Controller

           +-16.0  Intel Corporation 7 Series/C210 Series Chipset Family MEI Controller #1

           +-16.3  Intel Corporation 7 Series/C210 Series Chipset Family KT Controller

           +-19.0  Intel Corporation 82579LM Gigabit Network Connection

           +-1a.0  Intel Corporation 7 Series/C210 Series Chipset Family USB Enhanced Host Controller #2

           +-1b.0  Intel Corporation 7 Series/C210 Series Chipset Family High Definition Audio Controller

           +-1c.0-[03]--

           +-1c.1-[04]----00.0  Intel Corporation Centrino Advanced-N 6205 [Taylor Peak]

           +-1c.4-[05]----00.0  Realtek Semiconductor Co., Ltd. RTL8111/8168 PCI Express Gigabit Ethernet controller

           +-1c.6-[06]----00.0  Intel Corporation 82583V Gigabit Network Connection

           +-1c.7-[07]----00.0  Intel Corporation 82583V Gigabit Network Connection

           +-1d.0  Intel Corporation 7 Series/C210 Series Chipset Family USB Enhanced Host Controller #1

           +-1f.0  Intel Corporation QM77 Express Chipset LPC Controller

           +-1f.2  Intel Corporation 7 Series Chipset Family 6-port SATA Controller [AHCI mode]

           +-1f.3  Intel Corporation 7 Series/C210 Series Chipset Family SMBus Controller

           \-1f.6  Intel Corporation 7 Series/C210 Series Chipset Family Thermal Management Controller

0 BarryG over 10 years ago

Hi Bianca,

Did a new driver make it into 9.193?
I don't see it mentioned
https://community.sophos.com/products/unified-threat-management/astaroorg/f/81/t/65560

Note I'm still having similar problems with my PCIe Intel 82572EI NIC.
https://community.sophos.com/products/unified-threat-management/astaroorg/f/81/t/65355

I can re-test with 9.193 if there's a new driver there.

Thanks,
Barry
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0 BarryG over 10 years ago

Hi Martin, do you know if eth1 is the 82579LM or one of the 82583V NICs?

Barry
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0 ECKEROTH over 10 years ago in reply to BarryG

Hi Martin, do you know if eth1 is the 82579LM or one of the 82583V NICs?

Barry

Hi Barry

Eth1 is a 82579LM card build onbord. The 4 x 82583V is on a plugin module.

eth1	Intel Corporation 82579LM Gigabit Network Connection

Slot:	n/a

Auto negotiation:	Off

Link mode:	1000 Mbps, full-duplex

Supported link modes:	10baseT/Full,10baseT/Half,100baseT/Full,100baseT/Half,1000baseT/Full

MAC Address:	00:01:c0:12:31:6d

Interrupt (IRQ):	45

PCI Device ID:	0x1502:0x0

MII capable:	No

HA link monitoring:	No

0 BrucekConvergent over 10 years ago in reply to ECKEROTH

9.108 includes a fix for a similar Intel NIC hang I was experiencing (indeed, I was the one that reported the new issue, and tested the RPM kernel patch). I was just assuming this would make it into the next 9.19x release... it should be in 9.2 I would hope by GA.

CTO, Convergent Information Security Solutions, LLC

https://www.convergesecurity.com

Sophos Platinum Partner

--------------------------------------

Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries. Use the advice given at your own risk.
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0 RFCat_vk_01 over 10 years ago in reply to BrucekConvergent

Hi Barry,
new version did not find the extra nic on the motherboard.

Ian
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0 Astaro Beta Bot over 10 years ago

Thanks for reporting. We are now tracking this as Mantis ID #30669
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0 Astaro Beta Bot over 10 years ago

The Mantis ID #30669 is now under investigation.
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