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Missing 'Upgrade' button for expiring Home User License

Hello home users,

i thought it would not happen to me.... but now i see, i am to blind to find the upgrade button for my expiring license [:(]

As i read in the forum within 7 days before expiring there should appear a button named "UPGRADE". I only get the button "Create New License"
the new license would be smaller as the current (pimped by beta testing) and i would like to keep the current one. [:D]

Any ideas?

Thanks and regards, Karsten

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0 BarryG over 12 years ago

Hi, I didn't have any buttons on my 'classic' (v7) license when I wanted to upgrade to v8 or v9; I had to email the license support address.

Barry
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0 KKnecht over 12 years ago

Hi Barry,
thank you for your feedback. I mailed license team and they helped me out immediately! [:)]
Karsten
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0 WB over 12 years ago in reply to KKnecht

Hi all

If anyone else is experiencing this issue, can you please email us at licensing-emea@astaro.com, or customercare@sophos.com with your licence id and we can get the licence upgraded to the new on-demand license which will allow you to take advantage of V7.500 features and above.

all the best

Will
Customer Care
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