Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 3 replies
  • Subscribers 3 subscribers
  • Views 11247 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

No virus up2date / Last check NEVER?

tov
Hi,

running soft ASG 8.203, AD SSO. Pattern download/installation interval is every 15 min.

Since a fewn days dashboard is showing:
Pattern version: 23632
Last check: never  (?)

Up2Date shows:
Current pattern version: 23632
Your patterns are up to date.  (?)

If I switch to manual interval it shows:
Current pattern version: 23632
Latest available pattern version: 23632
Button "Update patterns now" is avilable.

After pushing the button, 
"Pattern installation has been started. This may take a while.
You can refresh this page periodically to check when the process has completed."
but nothing happens. No updates will be installed. All the same...

The Daily Executive Report:
Requests successful 0
Requests failed 0
Pattern updates installed: 0

Several reboots didn't help. Any solutions?


This thread was automatically locked due to age.
  • 0
    Do you see anything unusual in the Up2Date logfile?  Does the System log show anything broken?

    Cheers - Bob

    Sorry for any short responses!  Posted from my iPhone.
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0 in reply to BAlfson
    Hi Bob,

    here the log. A PING to  184.72.238.199 is possible.

    |=========================================================================
    audld[17306]: id="3703" severity="error" sys="system" sub="up2date" name="Authentication failed, no valid answer from Authentication Servers"
    audld[17306]:
    audld[17306]: 1. main::alf:841() audld.pl
    audld[17306]: 2. main::authenticate:578() audld.pl
    audld[17306]: 3. main::run:378() audld.pl
    audld[17306]: 4. main::top-level:27() audld.pl
    audld[17373]: Starting Up2Date Package Downloader
    audld[17373]: patch up2date possible
    audld[17373]: Could not connect to Authentication Server 184.72.238.199:443 (code=500).
    audld[17373]: Could not connect to Authentication Server 184.72.238.199:443 (code=500). 

    audld[17373]: >=========================================================================
    audld[17373]: All 2 Authentication Servers failed
    audld[17373]: '184.72.238.199:443' Code: '500'
    audld[17373]:
    audld[17373]: 1. Modules::Trad_Get_Filelist::contact:1524() audld.pl
    audld[17373]: 2. main::authenticate:574() audld.pl
    audld[17373]: 3. main::run:378() audld.pl
    audld[17373]: 4. main::top-level:27() audld.pl
  • 0
    I don't think that that's a known issue. Can you try restoring a configuration from before the upgrade?  If that doesn't solve the problem, I'd download the newest ISO, burn a CD at 4x and reload. 

    Then again, if you have a paid subscription, I bet Astaro Support could fix this. 

    Cheers - Bob

    Sorry for any short responses!  Posted from my iPhone.

    PS I spoke too soon!  Billybob (in southern USA) reports the same issue in the 8.3 beta: https://community.sophos.com/products/unified-threat-management/astaroorg/f/112/t/71363
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
Unfiltered HTML