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Cloud Migration Tool login error

Skyman

When attempting to log into the cloud migration tool I get the error

Unknown login error.  See log for more information.

I find these entries in the log

[Begin]
2016-04-17T00:37:06.843Z [1] INFO  EndpointChecker.ReplaceRules Loading new rule content (version: 1.1) ...
2016-04-17T00:37:06.968Z [1] INFO  MigrationCoordinator.Refresh Endpoint data refreshed.
2016-04-17T00:37:07.014Z [1] WARN  DataCollector.GetCloudIds Old cloud identity is null or empty. Using default value.
2016-04-17T00:37:07.014Z [1] WARN  DataCollector.GetCloudIds New cloud identity is null or empty. Using default value.
2016-04-17T00:37:07.218Z [1] WARN  DataCollector.GetCloudIds New cloud identity is null or empty. Using default value.
2016-04-17T00:37:07.452Z [1] INFO  MigrationCoordinator.Refresh Endpoint data refreshed.
2016-04-17T00:37:07.468Z [1] WARN  DataCollector.GetCloudIds Old cloud identity is null or empty. Using default value.
2016-04-17T00:37:07.468Z [1] WARN  DataCollector.GetCloudIds New cloud identity is null or empty. Using default value.
2016-04-17T00:37:21.923Z [1] INFO  MigrationCoordinator.StopCloudSession Stopped cloud session.
2016-04-17T00:37:21.929Z [1] INFO  MigrationCoordinator.StopCloudSession Stopped cloud session.
2016-04-17T00:37:23.150Z [1] INFO  SessionHandler.RequestSucceeded Login request succeeded.
2016-04-17T00:37:23.372Z [1] WARN  SessionHandler.RequestFailed Session tokens request failed!
2016-04-17T00:37:23.374Z [1] WARN  MigrationCoordinator.StartCloudSession Failed to start cloud session.
2016-04-17T00:37:28.844Z [1] INFO  MigrationCoordinator.StopCloudSession Stopped cloud session.
2016-04-17T00:37:29.313Z [1] WARN  DataCollector.GetCloudIds Old cloud identity is null or empty. Using default value.
2016-04-17T00:37:29.313Z [1] WARN  DataCollector.GetCloudIds New cloud identity is null or empty. Using default value.
[End]



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  • 0

    I'm having the same problem. Checked the username and password which worked fine on the logon page. But throwing an error while i try to logon with the cloud migration tool. I checked also the firewall if the packets are blocked there. Didn't find something in the firewall-log

    That was in de log of the cloud migration tool:

    [Begin]
    2016-04-18T15:27:07.011Z [1] INFO EndpointChecker.ReplaceRules Loading new rule content (version: 1.1) ...
    2016-04-18T15:27:07.105Z [1] INFO MigrationCoordinator.Refresh Endpoint data refreshed.
    2016-04-18T15:27:07.121Z [1] WARN DataCollector.GetCloudIds Old cloud identity is null or empty. Using default value.
    2016-04-18T15:27:07.121Z [1] WARN DataCollector.GetCloudIds New cloud identity is null or empty. Using default value.
    2016-04-18T15:27:07.246Z [1] WARN DataCollector.GetCloudIds Old cloud identity is null or empty. Using default value.
    2016-04-18T15:27:07.246Z [1] WARN DataCollector.GetCloudIds New cloud identity is null or empty. Using default value.
    2016-04-18T15:27:07.433Z [1] INFO MigrationCoordinator.Refresh Endpoint data refreshed.
    2016-04-18T15:27:07.433Z [1] WARN DataCollector.GetCloudIds Old cloud identity is null or empty. Using default value.
    2016-04-18T15:27:07.433Z [1] WARN DataCollector.GetCloudIds New cloud identity is null or empty. Using default value.
    2016-04-18T15:27:29.072Z [1] INFO MigrationCoordinator.StopCloudSession Stopped cloud session.
    2016-04-18T15:27:29.088Z [1] INFO MigrationCoordinator.StopCloudSession Stopped cloud session.
    2016-04-18T15:27:32.250Z [1] INFO SessionHandler.RequestSucceeded Login request succeeded.
    2016-04-18T15:27:32.782Z [1] WARN SessionHandler.RequestFailed Session tokens request failed!
    2016-04-18T15:27:32.782Z [1] WARN MigrationCoordinator.StartCloudSession Failed to start cloud session.

  • 0

    I am having the same problem and my log contains the same errors as the other posters.

  • 0

    AD-Sync also not working with a similar error message:

  • 0

     

    We were experiencing an issue with the Sophos Cloud Migration Tool but it has been resolved. Are you still experiencing the error?

    Regards,

    Bob

  • 0 in reply to Bianson

    This problem is resolved.  Thanks!

  • 0 in reply to Skyman

    Hi, Wondering how this was resolved.  Im getting an error "A connection to SOPHOS could not be established"  when trying to migrate clients that go through the UTM proxy.  In the cloudmigration.log the last 3 lines are 

    2016-06-02T05:55:30.390Z [1] INFO MigrationCoordinator.StopCloudSession Stopped cloud session.
    2016-06-02T05:55:31.017Z [1] WARN DataCollector.GetCloudIds Old cloud identity is null or empty. Using default value.
    2016-06-02T05:55:31.018Z [1] WARN DataCollector.GetCloudIds New cloud identity is null or empty. Using default value.
    [End]

  • 0 in reply to Skyman

    Hi,

     

    Can you please tell me how you  managed to resolve it.

     

     

    Thanks in advance

  • +1 in reply to Skyman

    PLEASE DOCUMENT WHAT YOU DID. THIS HELPS NO BODY. WHY WASTE YOUR TIME TO SAY IT'S RESOLVED WHEN YOU AREN'T HELPING ANYONE

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