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Cloud Migration Tool login error

Skyman

When attempting to log into the cloud migration tool I get the error

Unknown login error.  See log for more information.

I find these entries in the log

[Begin]
2016-04-17T00:37:06.843Z [1] INFO  EndpointChecker.ReplaceRules Loading new rule content (version: 1.1) ...
2016-04-17T00:37:06.968Z [1] INFO  MigrationCoordinator.Refresh Endpoint data refreshed.
2016-04-17T00:37:07.014Z [1] WARN  DataCollector.GetCloudIds Old cloud identity is null or empty. Using default value.
2016-04-17T00:37:07.014Z [1] WARN  DataCollector.GetCloudIds New cloud identity is null or empty. Using default value.
2016-04-17T00:37:07.218Z [1] WARN  DataCollector.GetCloudIds New cloud identity is null or empty. Using default value.
2016-04-17T00:37:07.452Z [1] INFO  MigrationCoordinator.Refresh Endpoint data refreshed.
2016-04-17T00:37:07.468Z [1] WARN  DataCollector.GetCloudIds Old cloud identity is null or empty. Using default value.
2016-04-17T00:37:07.468Z [1] WARN  DataCollector.GetCloudIds New cloud identity is null or empty. Using default value.
2016-04-17T00:37:21.923Z [1] INFO  MigrationCoordinator.StopCloudSession Stopped cloud session.
2016-04-17T00:37:21.929Z [1] INFO  MigrationCoordinator.StopCloudSession Stopped cloud session.
2016-04-17T00:37:23.150Z [1] INFO  SessionHandler.RequestSucceeded Login request succeeded.
2016-04-17T00:37:23.372Z [1] WARN  SessionHandler.RequestFailed Session tokens request failed!
2016-04-17T00:37:23.374Z [1] WARN  MigrationCoordinator.StartCloudSession Failed to start cloud session.
2016-04-17T00:37:28.844Z [1] INFO  MigrationCoordinator.StopCloudSession Stopped cloud session.
2016-04-17T00:37:29.313Z [1] WARN  DataCollector.GetCloudIds Old cloud identity is null or empty. Using default value.
2016-04-17T00:37:29.313Z [1] WARN  DataCollector.GetCloudIds New cloud identity is null or empty. Using default value.
[End]



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  • 0

     

    We were experiencing an issue with the Sophos Cloud Migration Tool but it has been resolved. Are you still experiencing the error?

    Regards,

    Bob

  • 0 in reply to Bianson

    This problem is resolved.  Thanks!

  • 0 in reply to Skyman

    Hi, Wondering how this was resolved.  Im getting an error "A connection to SOPHOS could not be established"  when trying to migrate clients that go through the UTM proxy.  In the cloudmigration.log the last 3 lines are 

    2016-06-02T05:55:30.390Z [1] INFO MigrationCoordinator.StopCloudSession Stopped cloud session.
    2016-06-02T05:55:31.017Z [1] WARN DataCollector.GetCloudIds Old cloud identity is null or empty. Using default value.
    2016-06-02T05:55:31.018Z [1] WARN DataCollector.GetCloudIds New cloud identity is null or empty. Using default value.
    [End]

Reply
  • 0 in reply to Skyman

    Hi, Wondering how this was resolved.  Im getting an error "A connection to SOPHOS could not be established"  when trying to migrate clients that go through the UTM proxy.  In the cloudmigration.log the last 3 lines are 

    2016-06-02T05:55:30.390Z [1] INFO MigrationCoordinator.StopCloudSession Stopped cloud session.
    2016-06-02T05:55:31.017Z [1] WARN DataCollector.GetCloudIds Old cloud identity is null or empty. Using default value.
    2016-06-02T05:55:31.018Z [1] WARN DataCollector.GetCloudIds New cloud identity is null or empty. Using default value.
    [End]

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