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Safeguard Enterprise - User certificate not created automatically

Melchor

Hi,

since some days we´ve a crazy problem. As anybody know, if you reset the user password in AD (cause user forgotten pw), you also have to delete the user certificate, so that the new one is generated with the new AD password.

Since 4 days, the user certificate is not generated automatically anymore. If I create the certificate manually, it´s working.

We´ve version 8.00.0.251.

Server restart changed nothing. All Safeguard services are running. Database intergrity is OK.

I´ve found one thing thats was changed. We´ve our UPN names.

Maybe sophos can´t assign the correct user logged on, to the user in the database?

 

Has anyone an idea, why this happens or better not happens anymore?

 



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  • 0 in reply to Haridoss Sreenivasan

    Hi,

    that seems to be the solution.

    I had seen the update, but at that moment, I wasn´t so far to say and know, that the UPN´s were changed.

    So that had been the next step.

    I´ve updated and now it looks like it´s working fine. I will check on Monday a little bit more.

     

    Thanks for this really fast reply.

     

    Greetz

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