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Error code -45 on package Install last iOS update

Hello,

we have the problem that the package "Install last iOS update" always fails immediately with the error message "Errorcode -45[12008][MCMDMErrorDomain]The MDM request is invalid".

The requirements are fulfilled, devices are supervised, enough battery and otherwise no further errors occur. These are iPads 2018 and iPads Air 2 and desired iOS update is 11.3.1.

Thanks in advance.

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0 MartinB over 5 years ago

Hi Dominik,

install in version 7, the 7.1.8 Sophos Mobile Control Patch or in version 8 the 8.0.7 Mobile Patch,

then the problem are fixed, because there was an issue with ios 11.3, i have the same error code.

thats it!

MfG

Darius Zok
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0 Haridoss Sreenivasan over 5 years ago

Hi Dominik,

This issue has been reported already and we are working on it. It would be great if you could send me the iOS device log. Please refer the article Sophos Mobile: Apple iOS Device logging.

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 DominikHeinz1 over 5 years ago in reply to MartinB

Hi Darius,

Thanks for your answer. Now we have already installed Sophos Mobile 8.1.3. How can I downgrade?

Kind regards

Dominik
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0 Haridoss Sreenivasan over 5 years ago in reply to DominikHeinz1

Hi Dominik,

May I know why you are trying to downgrade the Application?

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 DominikHeinz1 over 5 years ago in reply to Haridoss Sreenivasan

Hello, Haridoss,

since we have the bug with 8.1.3 and it is unfortunately a time-consuming project, we had hoped to fix it with a downgrade to 8.0.7. Or should the error be fixed with 8.1.3?
I guess a downgrade won't just be possible?

kind regards

Dominik
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0 MartinB over 5 years ago in reply to DominikHeinz1

hi dominik,

no if you have already 8.1.3, the patch is already included, so my tip is not helpful for you. sorry
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0 Haridoss Sreenivasan over 5 years ago in reply to DominikHeinz1

Hi Dominik,

The downgrade is not possible and as we have reported the issue and the Dev team is working on it, we may soon have an update on fixing this issue. But I will not be able to provide you the time frame on when that would be. ^hs

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 DominikHeinz1 over 5 years ago in reply to Haridoss Sreenivasan

Ok then we have to do it manually for now, but thanks Darius and Haridoss!

Kind regards

domino
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