The Sophos Community will be offline for scheduled maintenance this Saturday, May 27th, at 13:00 UTC for approximately 1 hour. Apologies for any inconvenience caused.
"Wanna" ransomware outbreak. Please see this Sophos article sophos.com/kb/126733 for advice on how to protect your organization. Immediate action recommended.
If issues with the installation of the Sophos Mobile Control bootstrap installation appear, it might be necessary to get a log file of the affected device. To get this log file, please follow the steps described below.
For iOS 7 and earlier versions:
Note: Since iOS 8 the above procedure does not work anymore as Apple does not support the iPCU any longer. To get logs from an iOS 8 device you have to use one of the procedures described below.
For iOS 8 or higher:
Window | Devices
Every comment submitted here is read (by a human) but we do not reply to specific technical questions. If you need technical support please post a question to our community. Alternatively for licensed products open a support ticket.