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the meaning of..

dubb

Hi guys,

new user of Sophos..first time here,

HOME EDITION 9.2.7

what doies it means the answer found in the window,at the end of the first scan?

and ..see second attachment: what does it means..11 issues found?

there is no explanation .

thanks.

:1021460


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  • 0

    Hey Dubb,

    The "Issues detected" message is usually safe to ignore. Generally this means the scanner came across compressed, corrupt or encrypted files. The video below will give you an in depth explanation of what this means and how to view the files that were detected.

    :1021465
  • 0 in reply to serra
    Hello serra,

    I got the same message. I don't see the link to the video...
  • 0 in reply to AnneSeattle

    Hi Anne,

    Unfortunately the videos are temporarily unavailable, but should be back online shortly.

    In the mean time, I'll just let you know that you can generally ignore the "issues detected" message. What it indicates is that SAV encountered a file that it could not scan - generally this is due to corruption or the file being encrypted.

    If you  follow the instructions on jak's post above, you can see exactly which files were skipped. If it's just a couple, it's probably nothing to worry about.

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  • 0 in reply to AnneSeattle

    Hi Anne,

    Unfortunately the videos are temporarily unavailable, but should be back online shortly.

    In the mean time, I'll just let you know that you can generally ignore the "issues detected" message. What it indicates is that SAV encountered a file that it could not scan - generally this is due to corruption or the file being encrypted.

    If you  follow the instructions on jak's post above, you can see exactly which files were skipped. If it's just a couple, it's probably nothing to worry about.

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