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Sophos Enterprise Console All DC's reporting same error (ID 769 SAVOnAccess)

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All DC's reporting same error (ID 769 SAVOnAccess)

AdamHarrison over 8 years ago

Hi all,

We have 4 DC's in our environment and they are all reporting Event ID 769 every 2 mins or so:

"The on-access driver could not check device control for volume \Device\CdRom0"

All are VM's if that helps.

See snip.

Thanks

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0 QC over 8 years ago

Hello AdamHarrison,

so you are using Device Control on your VMs (may I ask why and with what settings)? Could be a driver conflict. Dunno if a debug trace would give insight. What's the host for these VMs?

Christian
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0 QC over 8 years ago

Hello AdamHarrison,

so you are using Device Control on your VMs (may I ask why and with what settings)? Could be a driver conflict. Dunno if a debug trace would give insight. What's the host for these VMs?

Christian
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0 AdamHarrison over 8 years ago in reply to QC

Hi QC,

I added a new Device Control policy and attached the DC's to it, and the error has not appeared since! I agree that being VM's they do not require device control to be enabled.

Thanks for your help!
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0 QC over 8 years ago in reply to AdamHarrison

Hello AdamHarrison,

just want to add ... enabled Device Control on a W2k8R2 VM running on ESXi 5.1 - worked as it should, DVD drive (CDR10 ATA) "disappeared" when set to blocked, no errors.

Christian
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