By default Sophos Device Control logs a normal level of information. When a investigating an issue our Technical Support team may request you enable debug logging. For example, when the:
Device control failed to enable device:...
This article provides the steps to enable Sophos Device Control debug logging.
Applies to the following Sophos products and versions Sophos Endpoint Security and Control 10.8.2
Warning: This logging should not be enabled without first being requested from our support team. Leaving this logging enabled for a log period will increase the log file size and hence the debug logging should be disabled immediately after testing/recreating an issue etc. - unless advised differently by our support team.
\Documents and Settings\All Users\Application Data\Sophos\Sophos Anti-Virus\Config\factory.xml
Windows Vista/7/8/2008/2012: c:\programdata\Sophos\Sophos Anti-Virus\Config\factory.xml
\Documents and Settings\All Users\Application Data\Sophos\Sophos Device Control\logs\DeviceControl.txt
Windows Vista/7/8/2008/2012: C:\programdata\Sophos\Sophos Device Control\Logs\DeviceControl.txt
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