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00000067 SAVXP konnte nicht installiert werden: Eine Abhängigkeit fehlt

Ich rolle momentan einige Sophos Installation per Script aus. In der SEC bekommen ich bei ein paar Rechnern angezeigt, dass diese nicht aktuelle sind. In den Details wird als Fehler "00000067  SAVXP konnte nicht installiert werden: Eine Abhängigkeit fehlt" angezeigt.

 

Was fehlt Ihm? Beheben lässt sich das Problem durch Neuinstallation, da es aber um mehrere Rechner geht, ist das leider keine Option.

 

Das Installation-LOG zeigt folgendes:

 

2019-12-19 15:45:59 Info: Detected version of SAV has major version number: 10
2019-12-19 15:45:59 Info: Using Sophos updating modes (MSI: N, VDL: 2, IDE: 2)
2019-12-19 15:45:59 GetProperty() - Unable to get product-type
2019-12-19 15:45:59 Info: productType: 0
2019-12-19 15:45:59 PROCESSOR_ARCHITECTURE environment variable is: x86
2019-12-19 15:45:59 Info: Logging started: installing/upgrading Sophos Anti-Virus
2019-12-19 15:45:59 Info: InstallFromPath is: C:\ProgramData\Sophos\AutoUpdate\cache\savxp\
2019-12-19 15:45:59 Info: InstallToPath is:
2019-12-19 15:45:59 Info: Detected version of SAV has major version number: 10
2019-12-19 15:45:59 Info: Detected version of SAV has minor version number: 8
2019-12-19 15:45:59 Info: registryInstallTo [overriding InstallToPath] is: C:\Program Files\Sophos\Sophos Anti-Virus\
2019-12-19 15:45:59 Checking for problem versions of SAVI - Install path:C:\Program Files\Sophos\Sophos Anti-Virus\
2019-12-19 15:45:59 Veex.dll version '3.77.1.2461'
2019-12-19 15:45:59 INFO: Checking the validity of the VDL manifest file.
2019-12-19 15:46:00 INFO: The manifest file has been successfully validated.
2019-12-19 15:46:00 INFO: Checking the validity of the AppFeed manifest file.
2019-12-19 15:46:00 INFO: The manifest file has been successfully validated.
2019-12-19 15:46:00 PROCESSOR_ARCHITECTURE environment variable is: x86
2019-12-19 15:46:00 Info: SetupPlugin: updateProps.m_MajorUpdate = 0
2019-12-19 15:46:00 Info: SetupPlugin: updateProps.m_DataOnlyUpdate = 1
2019-12-19 15:46:00 Info: SetupPlugin: updateProps.m_OnAccessDriverUpdate = 0
2019-12-19 15:46:00 Info: SetupPlugin: updateProps.m_BootDriverUpdate = 0
2019-12-19 15:46:00 Info: SetupPlugin: updateProps.m_ClassFilterUpdate = 0
2019-12-19 15:46:00 Info: SetupPlugin: updateProps.m_KMSDriverUpdate = 0
2019-12-19 15:46:00 Info: Managed install (from SAU)
2019-12-19 15:46:00 Info: MSXML6 is installed
2019-12-19 15:46:00 ERROR: Error setting MSXMLVersion value to 6 under 'SAVService' regkey: 0x80070005



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  • Hi Uwe Mengel,

     

    Please send us the Operating system version and see if there is any other "Failed" or "Error" messages in the Major MSI install logs.

    Search for the text " Return value 3" from the install logs and see few lines above the error message to find more details.

    SAJ
    Community Support Engineer | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'This helped me' link.
  • Hi  

    This error is regarding the issue with the permission of the Savservice registry on the machine.

    Please follow the below steps on the machine:

    1. Disable the tamper protection on the machine.

    2. Modify the permissions of the registry key "HKEY_LOCAL_MACHINE \ SOFTWARE \ Wow6432Node \ Sophos \ SAVService"  with "everyone" is the owner of it with Full control.

    After this, rerun the installer on the machine and let us know how it goes.

    Regards,

    Jasmin
    Community Support Engineer | Sophos Support

    Sophos Support VideosKnowledge Base  |  @SophosSupport | Sign up for SMS Alerts |
    If a post solves your question use the 'This helped me' link

  • Hello Jasmin,

     

    thanks for your answer.

     

    After i disabled the tamper protection via SEC, i started the updated and now the state is good. No Errors and the Clients are up-to-date.

     

    Regards Uwe