Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 3 replies
  • Subscribers 1 subscriber
  • Views 7231 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Installing trial version 5.1 fails at SUM installation

polarbear

Hello,

I am trying to install Endpoint Enterprise console and it keeps failing at the installation of Sophos Update Manager with an error: The MSI Terminated unexpectedly error

Installing on Windows Server 2012

I see this in the logs, any ideas?

Thank you,

10/29/2012 10:02:07 PM, INFO : About to install Sum.msi
10/29/2012 10:02:08 PM, INFO : Processing INSTALLMESSAGE_TERMINATE message from MSI
10/29/2012 10:02:08 PM, INFO : Ended installing Sum.msi
10/29/2012 10:02:10 PM, INFO : Installation of Sophos Update Manager succeeded
10/29/2012 10:02:10 PM, INFO : Shared SUMInstaller folder for SUM admin
10/29/2012 10:02:10 PM, INFO : Verifying files in folder
10/29/2012 10:02:10 PM, INFO : Target folder verification completed successfully
10/29/2012 10:02:10 PM, INFO : About to install Sum.msi
10/29/2012 10:02:13 PM, INFO : Processing INSTALLMESSAGE_ERROR or INSTALLMESSAGE_FATALEXIT message from MSI
10/29/2012 10:02:13 PM, INFO : Deactivate state: Installing
10/29/2012 10:02:13 PM, INFO : Activate state: Failing
10/29/2012 10:02:13 PM, INFO : Installation of Sum.msi failed with error code: 1603
10/29/2012 10:02:13 PM, INFO : Ended installing Sum.msi
10/29/2012 10:02:15 PM, INFO : Installation failed with error code: 1603
10/29/2012 10:02:15 PM, INFO : Deactivate state: Failing
10/29/2012 10:02:15 PM, INFO : Activate state: Failed
10/29/2012 10:02:15 PM, INFO : Entered Installation failed page.
10/29/2012 10:02:21 PM, INFO : Opening logs folder: C:\ProgramData\Sophos\Management Installer
10/29/2012 10:02:21 PM, ERROR : Could not open temp folder. ShellExecute() returned error: 42 -
10/29/2012 10:14:40 PM, INFO : Opening logs folder: C:\ProgramData\Sophos\Management Installer
10/29/2012 10:14:40 PM, ERROR : Could not open temp folder. ShellExecute() returned error: 42 -

And This-------

 (78:60) [22:02:13:121]: Product: Sophos Update Manager -- Installation operation failed.

MSI (s) (78:60) [22:02:13:121]: Windows Installer installed the product. Product Name: Sophos Update Manager. Product Version: 1.3.1.168. Product Language: 1033. Manufacturer: Sophos Limited. Installation success or error status: 1603.

MSI (s) (78:60) [22:02:13:121]: Deferring clean up of packages/files, if any exist
MSI (s) (78:60) [22:02:13:121]: MainEngineThread is returning 1603
MSI (s) (78:00) [22:02:13:121]: No System Restore sequence number for this installation.
=== Logging stopped: 10/29/2012  22:02:13 ===
MSI (s) (78:00) [22:02:13:121]: User policy value 'DisableRollback' is 0
MSI (s) (78:00) [22:02:13:121]: Machine policy value 'DisableRollback' is 0
MSI (s) (78:00) [22:02:13:121]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (78:00) [22:02:13:121]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (78:00) [22:02:13:121]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (78:00) [22:02:13:121]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (s) (78:00) [22:02:13:121]: Destroying RemoteAPI object.
MSI (s) (78:68) [22:02:13:121]: Custom Action Manager thread ending.
MSI (c) (CC:5C) [22:02:13:121]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (c) (CC:5C) [22:02:13:121]: MainEngineThread is returning 1603
=== Verbose logging stopped: 10/29/2012  22:02:13 ===

:34793


This thread was automatically locked due to age.
  • 0

    HI,

    Firstly I should say that Windos 2012 is not a supported platform at this time.  That's not to say it will not work (I haven't tried to say for sure) but just to let you know that you might be up against it.

    Can you search the MSI log of the SUM installation for:

    Return value 3

    Then paste here 20 lines above that?

    Regards,

    Jak

    :34795
  • 0

    Here it is:

    It apperars to be a problem with the domain name.

    Should I try to have the user account for SUM to be a local user on the Server?

    Thank you,

    MSI (s) (78:60) [22:02:10:594]: Note: 1: 2235 2: 3: ExtendedType 4: SELECT `Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM `CustomAction` WHERE `Action` = 'IS_ParseUsernameToTokens'
    MSI (s) (78:94) [22:02:10:609]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI4B68.tmp, Entrypoint: ParseUserNameToTokens
    MSI (s) (78!98) [22:02:10:624]: PROPERTY CHANGE: Adding IS_NET_API_LOGON_USERNAME_TOKEN property. Its value is 'sophos'.
    MSI (s) (78!98) [22:02:10:624]: PROPERTY CHANGE: Adding IS_NET_API_LOGON_DOMAIN_TOKEN property. Its value is 'RIEDONINC'.
    Action start 22:02:10: IS_ParseUsernameToTokens.
    MSI (s) (78:60) [22:02:10:624]: Skipping action: SetIS_NET_API_LOGON_DOMAIN_TOKEN (condition is false)
    MSI (s) (78:60) [22:02:10:624]: Skipping action: SetIS_NET_API_LOGON_USERNAME_TOKEN (condition is false)
    MSI (s) (78:60) [22:02:10:624]: Doing action: IS_ValidateDomainToken
    Action ended 22:02:10: IS_ParseUsernameToTokens. Return value 1.
    MSI (s) (78:60) [22:02:10:624]: Note: 1: 2235 2: 3: ExtendedType 4: SELECT `Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM `CustomAction` WHERE `Action` = 'IS_ValidateDomainToken'
    MSI (s) (78:9C) [22:02:10:624]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI4B89.tmp, Entrypoint: ValidateDomainToken
    MSI (s) (78!A0) [22:02:10:655]: PROPERTY CHANGE: Adding IS_NET_API_TOKEN_VALID property. Its value is '0'.
    Action start 22:02:10: IS_ValidateDomainToken.
    MSI (s) (78:60) [22:02:13:091]: Doing action: IS_ErrorActionForDomainValidationFailure
    Action ended 22:02:13: IS_ValidateDomainToken. Return value 1.
    MSI (s) (78:60) [22:02:13:106]: Note: 1: 2235 2: 3: ExtendedType 4: SELECT `Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM `CustomAction` WHERE `Action` = 'IS_ErrorActionForDomainValidationFailure'
    Action start 22:02:13: IS_ErrorActionForDomainValidationFailure.
    MSI (s) (78:60) [22:02:13:106]: Product: Sophos Update Manager -- Installation cannot continue. RIEDONINC is not a valid domain name.

    To be valid, the domain part of the username must be either a domain or a physical server or workstation. Check the name and try again.

    Action ended 22:02:13: IS_ErrorActionForDomainValidationFailure. Return value 3.
    Action ended 22:02:13: INSTALL. Return value 3.

    :34825
  • 0

    Yes, I did install with local accounts instead of domain accounts and it worked.

    :34829
Unfiltered HTML