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Installing trial version 5.1 fails at SUM installation

polarbear

Hello,

I am trying to install Endpoint Enterprise console and it keeps failing at the installation of Sophos Update Manager with an error: The MSI Terminated unexpectedly error

Installing on Windows Server 2012

I see this in the logs, any ideas?

Thank you,

10/29/2012 10:02:07 PM, INFO : About to install Sum.msi
10/29/2012 10:02:08 PM, INFO : Processing INSTALLMESSAGE_TERMINATE message from MSI
10/29/2012 10:02:08 PM, INFO : Ended installing Sum.msi
10/29/2012 10:02:10 PM, INFO : Installation of Sophos Update Manager succeeded
10/29/2012 10:02:10 PM, INFO : Shared SUMInstaller folder for SUM admin
10/29/2012 10:02:10 PM, INFO : Verifying files in folder
10/29/2012 10:02:10 PM, INFO : Target folder verification completed successfully
10/29/2012 10:02:10 PM, INFO : About to install Sum.msi
10/29/2012 10:02:13 PM, INFO : Processing INSTALLMESSAGE_ERROR or INSTALLMESSAGE_FATALEXIT message from MSI
10/29/2012 10:02:13 PM, INFO : Deactivate state: Installing
10/29/2012 10:02:13 PM, INFO : Activate state: Failing
10/29/2012 10:02:13 PM, INFO : Installation of Sum.msi failed with error code: 1603
10/29/2012 10:02:13 PM, INFO : Ended installing Sum.msi
10/29/2012 10:02:15 PM, INFO : Installation failed with error code: 1603
10/29/2012 10:02:15 PM, INFO : Deactivate state: Failing
10/29/2012 10:02:15 PM, INFO : Activate state: Failed
10/29/2012 10:02:15 PM, INFO : Entered Installation failed page.
10/29/2012 10:02:21 PM, INFO : Opening logs folder: C:\ProgramData\Sophos\Management Installer
10/29/2012 10:02:21 PM, ERROR : Could not open temp folder. ShellExecute() returned error: 42 -
10/29/2012 10:14:40 PM, INFO : Opening logs folder: C:\ProgramData\Sophos\Management Installer
10/29/2012 10:14:40 PM, ERROR : Could not open temp folder. ShellExecute() returned error: 42 -

And This-------

 (78:60) [22:02:13:121]: Product: Sophos Update Manager -- Installation operation failed.

MSI (s) (78:60) [22:02:13:121]: Windows Installer installed the product. Product Name: Sophos Update Manager. Product Version: 1.3.1.168. Product Language: 1033. Manufacturer: Sophos Limited. Installation success or error status: 1603.

MSI (s) (78:60) [22:02:13:121]: Deferring clean up of packages/files, if any exist
MSI (s) (78:60) [22:02:13:121]: MainEngineThread is returning 1603
MSI (s) (78:00) [22:02:13:121]: No System Restore sequence number for this installation.
=== Logging stopped: 10/29/2012  22:02:13 ===
MSI (s) (78:00) [22:02:13:121]: User policy value 'DisableRollback' is 0
MSI (s) (78:00) [22:02:13:121]: Machine policy value 'DisableRollback' is 0
MSI (s) (78:00) [22:02:13:121]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (78:00) [22:02:13:121]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (78:00) [22:02:13:121]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (78:00) [22:02:13:121]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (s) (78:00) [22:02:13:121]: Destroying RemoteAPI object.
MSI (s) (78:68) [22:02:13:121]: Custom Action Manager thread ending.
MSI (c) (CC:5C) [22:02:13:121]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (c) (CC:5C) [22:02:13:121]: MainEngineThread is returning 1603
=== Verbose logging stopped: 10/29/2012  22:02:13 ===

:34793


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Parents
  • 0

    Here it is:

    It apperars to be a problem with the domain name.

    Should I try to have the user account for SUM to be a local user on the Server?

    Thank you,

    MSI (s) (78:60) [22:02:10:594]: Note: 1: 2235 2: 3: ExtendedType 4: SELECT `Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM `CustomAction` WHERE `Action` = 'IS_ParseUsernameToTokens'
    MSI (s) (78:94) [22:02:10:609]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI4B68.tmp, Entrypoint: ParseUserNameToTokens
    MSI (s) (78!98) [22:02:10:624]: PROPERTY CHANGE: Adding IS_NET_API_LOGON_USERNAME_TOKEN property. Its value is 'sophos'.
    MSI (s) (78!98) [22:02:10:624]: PROPERTY CHANGE: Adding IS_NET_API_LOGON_DOMAIN_TOKEN property. Its value is 'RIEDONINC'.
    Action start 22:02:10: IS_ParseUsernameToTokens.
    MSI (s) (78:60) [22:02:10:624]: Skipping action: SetIS_NET_API_LOGON_DOMAIN_TOKEN (condition is false)
    MSI (s) (78:60) [22:02:10:624]: Skipping action: SetIS_NET_API_LOGON_USERNAME_TOKEN (condition is false)
    MSI (s) (78:60) [22:02:10:624]: Doing action: IS_ValidateDomainToken
    Action ended 22:02:10: IS_ParseUsernameToTokens. Return value 1.
    MSI (s) (78:60) [22:02:10:624]: Note: 1: 2235 2: 3: ExtendedType 4: SELECT `Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM `CustomAction` WHERE `Action` = 'IS_ValidateDomainToken'
    MSI (s) (78:9C) [22:02:10:624]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI4B89.tmp, Entrypoint: ValidateDomainToken
    MSI (s) (78!A0) [22:02:10:655]: PROPERTY CHANGE: Adding IS_NET_API_TOKEN_VALID property. Its value is '0'.
    Action start 22:02:10: IS_ValidateDomainToken.
    MSI (s) (78:60) [22:02:13:091]: Doing action: IS_ErrorActionForDomainValidationFailure
    Action ended 22:02:13: IS_ValidateDomainToken. Return value 1.
    MSI (s) (78:60) [22:02:13:106]: Note: 1: 2235 2: 3: ExtendedType 4: SELECT `Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM `CustomAction` WHERE `Action` = 'IS_ErrorActionForDomainValidationFailure'
    Action start 22:02:13: IS_ErrorActionForDomainValidationFailure.
    MSI (s) (78:60) [22:02:13:106]: Product: Sophos Update Manager -- Installation cannot continue. RIEDONINC is not a valid domain name.

    To be valid, the domain part of the username must be either a domain or a physical server or workstation. Check the name and try again.

    Action ended 22:02:13: IS_ErrorActionForDomainValidationFailure. Return value 3.
    Action ended 22:02:13: INSTALL. Return value 3.

    :34825
Reply
  • 0

    Here it is:

    It apperars to be a problem with the domain name.

    Should I try to have the user account for SUM to be a local user on the Server?

    Thank you,

    MSI (s) (78:60) [22:02:10:594]: Note: 1: 2235 2: 3: ExtendedType 4: SELECT `Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM `CustomAction` WHERE `Action` = 'IS_ParseUsernameToTokens'
    MSI (s) (78:94) [22:02:10:609]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI4B68.tmp, Entrypoint: ParseUserNameToTokens
    MSI (s) (78!98) [22:02:10:624]: PROPERTY CHANGE: Adding IS_NET_API_LOGON_USERNAME_TOKEN property. Its value is 'sophos'.
    MSI (s) (78!98) [22:02:10:624]: PROPERTY CHANGE: Adding IS_NET_API_LOGON_DOMAIN_TOKEN property. Its value is 'RIEDONINC'.
    Action start 22:02:10: IS_ParseUsernameToTokens.
    MSI (s) (78:60) [22:02:10:624]: Skipping action: SetIS_NET_API_LOGON_DOMAIN_TOKEN (condition is false)
    MSI (s) (78:60) [22:02:10:624]: Skipping action: SetIS_NET_API_LOGON_USERNAME_TOKEN (condition is false)
    MSI (s) (78:60) [22:02:10:624]: Doing action: IS_ValidateDomainToken
    Action ended 22:02:10: IS_ParseUsernameToTokens. Return value 1.
    MSI (s) (78:60) [22:02:10:624]: Note: 1: 2235 2: 3: ExtendedType 4: SELECT `Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM `CustomAction` WHERE `Action` = 'IS_ValidateDomainToken'
    MSI (s) (78:9C) [22:02:10:624]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI4B89.tmp, Entrypoint: ValidateDomainToken
    MSI (s) (78!A0) [22:02:10:655]: PROPERTY CHANGE: Adding IS_NET_API_TOKEN_VALID property. Its value is '0'.
    Action start 22:02:10: IS_ValidateDomainToken.
    MSI (s) (78:60) [22:02:13:091]: Doing action: IS_ErrorActionForDomainValidationFailure
    Action ended 22:02:13: IS_ValidateDomainToken. Return value 1.
    MSI (s) (78:60) [22:02:13:106]: Note: 1: 2235 2: 3: ExtendedType 4: SELECT `Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM `CustomAction` WHERE `Action` = 'IS_ErrorActionForDomainValidationFailure'
    Action start 22:02:13: IS_ErrorActionForDomainValidationFailure.
    MSI (s) (78:60) [22:02:13:106]: Product: Sophos Update Manager -- Installation cannot continue. RIEDONINC is not a valid domain name.

    To be valid, the domain part of the username must be either a domain or a physical server or workstation. Check the name and try again.

    Action ended 22:02:13: IS_ErrorActionForDomainValidationFailure. Return value 3.
    Action ended 22:02:13: INSTALL. Return value 3.

    :34825
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