Hello,
I am trying to install Endpoint Enterprise console and it keeps failing at the installation of Sophos Update Manager with an error: The MSI Terminated unexpectedly error
Installing on Windows Server 2012
I see this in the logs, any ideas?
Thank you,
10/29/2012 10:02:07 PM, INFO : About to install Sum.msi
10/29/2012 10:02:08 PM, INFO : Processing INSTALLMESSAGE_TERMINATE message from MSI
10/29/2012 10:02:08 PM, INFO : Ended installing Sum.msi
10/29/2012 10:02:10 PM, INFO : Installation of Sophos Update Manager succeeded
10/29/2012 10:02:10 PM, INFO : Shared SUMInstaller folder for SUM admin
10/29/2012 10:02:10 PM, INFO : Verifying files in folder
10/29/2012 10:02:10 PM, INFO : Target folder verification completed successfully
10/29/2012 10:02:10 PM, INFO : About to install Sum.msi
10/29/2012 10:02:13 PM, INFO : Processing INSTALLMESSAGE_ERROR or INSTALLMESSAGE_FATALEXIT message from MSI
10/29/2012 10:02:13 PM, INFO : Deactivate state: Installing
10/29/2012 10:02:13 PM, INFO : Activate state: Failing
10/29/2012 10:02:13 PM, INFO : Installation of Sum.msi failed with error code: 1603
10/29/2012 10:02:13 PM, INFO : Ended installing Sum.msi
10/29/2012 10:02:15 PM, INFO : Installation failed with error code: 1603
10/29/2012 10:02:15 PM, INFO : Deactivate state: Failing
10/29/2012 10:02:15 PM, INFO : Activate state: Failed
10/29/2012 10:02:15 PM, INFO : Entered Installation failed page.
10/29/2012 10:02:21 PM, INFO : Opening logs folder: C:\ProgramData\Sophos\Management Installer
10/29/2012 10:02:21 PM, ERROR : Could not open temp folder. ShellExecute() returned error: 42 -
10/29/2012 10:14:40 PM, INFO : Opening logs folder: C:\ProgramData\Sophos\Management Installer
10/29/2012 10:14:40 PM, ERROR : Could not open temp folder. ShellExecute() returned error: 42 -
And This-------
(78:60) [22:02:13:121]: Product: Sophos Update Manager -- Installation operation failed.
MSI (s) (78:60) [22:02:13:121]: Windows Installer installed the product. Product Name: Sophos Update Manager. Product Version: 1.3.1.168. Product Language: 1033. Manufacturer: Sophos Limited. Installation success or error status: 1603.
MSI (s) (78:60) [22:02:13:121]: Deferring clean up of packages/files, if any exist
MSI (s) (78:60) [22:02:13:121]: MainEngineThread is returning 1603
MSI (s) (78:00) [22:02:13:121]: No System Restore sequence number for this installation.
=== Logging stopped: 10/29/2012 22:02:13 ===
MSI (s) (78:00) [22:02:13:121]: User policy value 'DisableRollback' is 0
MSI (s) (78:00) [22:02:13:121]: Machine policy value 'DisableRollback' is 0
MSI (s) (78:00) [22:02:13:121]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (78:00) [22:02:13:121]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (78:00) [22:02:13:121]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (78:00) [22:02:13:121]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (78:00) [22:02:13:121]: Destroying RemoteAPI object.
MSI (s) (78:68) [22:02:13:121]: Custom Action Manager thread ending.
MSI (c) (CC:5C) [22:02:13:121]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (CC:5C) [22:02:13:121]: MainEngineThread is returning 1603
=== Verbose logging stopped: 10/29/2012 22:02:13 ===
This thread was automatically locked due to age.
