Under Review

Reset to factory settings - change Text for Option 4

https://docs.sophos.com/nsg/sophos-firewall/19.0/Help/en-us/webhelp/onlinehelp/CommandLineHelp/HiddenResetmenu/index.html

please update that text from:

before:

To reset the administrator password to the default password, choose option 4. This option is useful when an administrator forgets the password. If Sophos Firewall is part of an HA cluster, only the password of this device is reset.

changed:

To reset the administrator password to the default password, choose option 4. This option is useful when an administrator forgets the password or the password is no longer working for other reasons. If Sophos Firewall is part of an HA cluster, reset the password on the primary HA node. If HA is functional, the password is synced to the auxiliary node immediately.

Changes bold

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  •   Thanks for updating documentation!

    Just had an issue with Support and Dev about an issue with password Reset: Can see case 06084292  for more info.

    Eventually it is required to add/change something to the documentation like this to prevent incosistent passwords in HA:

    Original:

    To reset the administrator password to the default password, choose option 4. This option is useful when an administrator forgets the password or the password is no longer working for other reasons. If Sophos Firewall is part of an HA cluster, reset the password on the primary HA node. If HA is functional, the password is synced to the auxiliary node immediately.

    -----

    Suggestion (changes in bold or strikedthrough)

    To reset the administrator password to the default password, choose option 4. This option is useful when an administrator forgets the password or the password is no longer working for other reasons. If Sophos Firewall is part of an HA cluster, reset the password on the primary HA node then reset the password on the auxiliary HA node. If HA is functional, the password is synced to the auxiliary node immediately.

    After you reset he password on both HA nodes uting this method, change the password on the primary HA node to a new secure password using the Web GUI. If HA is functional, the password is synced to the auxiliary node immediately.

  • Hey  ,
    Sorry for the late answer. I'll make sure the new information is added in the next update of our firewall help (by the end of this week). 

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