AWSTRACK.ME client Firewall blocking , need to be clear what this is for and what other IP/Domains there are.

Hey Andrew Garcia 

This link redirection (to AWS' Tracking services) is used to track which users have clicked the link. I will reach out to our KB team to suggest adding a note to our KBA about this expected behavior and a note to create a web proxy exception for the URL (*.awstrack.me)

In regards to your situation, is their firewall categorizing these emails as SPAM due to email content filtering? This would mean that the exceptions have not been properly configured if these emails are not being fully exempted from email scanning etc.

Or is it their web proxy that is blocking access to these links?

Regards,

Please view the updated KBA here.

• Links contained within campaign emails are configured to redirect users to an awstrack.me URL. This is an expected behavior as Phish Threat uses AWS tracking to determine which users have clicked on the malicious links.

Regards,

This is great and we appreciate it.

We are still having a problem with blocking after the company whitelisted the individual AWS address. Is there anyone internal who might know what the pool of AWS address are? We do not want to have to white list all of AWS as this is a security concern. 

Hi Andrew,

I'd advise to please raise a support case so we can bring this up to our team for confirmation.

Please ensure to also share your case number with me through PM so I can follow up accordingly.

Thanks!