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Remote Management Console not connecting

Twazok

Hi

i am trying to setup a helpdesk user access into the Sophos Console for the first time and am having a little bother.

The application is installed correctly as matches the installation on my computer exactly and i have no issues.

the error they get when opening is:

Access is denied.

----- [outer exception] -----

   -- error: 0x80070005

   -- facility: Win32

   at class ATL::CComPtr<struct ISMT_CoreServices2> __cdecl bl::CreateCoreServices(const class std::basic_string<wchar_t,struct std::char_traits<wchar_t>,class std::allocator<wchar_t> > &)

   at int __cdecl Run(int,class bl::CommandLine,enum bl::ConsoleType::Type)

   at int __stdcall wWinMain(struct HINSTANCE__ *,struct HINSTANCE__ *,wchar_t *,int)

firewall isn't blocking the connection as same happens even after disabling the firewall on the server.  i have checked the dcom permissions and given the helpdesk group access.

I've confirmed i have given the user access to both the helpdesk role and the sub-estate.

I am not sure what else i am missing that would cause them a problem - and the error above isn't particularly helpful.  Can anyone help at all?

Many thanks

:57167


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  • 0

    Hello Twazok,

    is this a domain environment or workgroup and are the involved accounts local or domain?

    Does the error pop up almost immediately? I get an early (i.e. there is no attempt to connect to the management server) Access denied when I try to run the remote console as a different user (don't ask me why I do this :smileyvery-happy:). I'm asking because there's more than DCOM, Console/DB Administrator and role/estate depending on the environment.

    Christian   

    :57178
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  • 0

    Hello Twazok,

    is this a domain environment or workgroup and are the involved accounts local or domain?

    Does the error pop up almost immediately? I get an early (i.e. there is no attempt to connect to the management server) Access denied when I try to run the remote console as a different user (don't ask me why I do this :smileyvery-happy:). I'm asking because there's more than DCOM, Console/DB Administrator and role/estate depending on the environment.

    Christian   

    :57178
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