Management server connection failed

Hello Sophoan KHIEU,

please see and follow Management server connection failed ..., you've already tried to start the service so please check the Event Log.

Christian

Dear Sir,

It's working back:

Note: If you have changed the password of this account it is recommended that you re-run the installer to re-enter the new account details.  The extracted installer can typically be found in the location: 'C:\sec_[Version]\ServerInstaller\setup.exe'.  E.g. 'C:\sec_52\ServerInstaller\setup.exe'. Re-running the installer will allow you to modify the installation.

Thanks you so much!

Dear Sir,

I have changed the password of account and all clients can't update from the server and can't configure new update password because it's become disable on client update configure.

Thanks you so much!

.

Hello Sophoan KHIEU,

that the Update Configuration is disabled on the (centrally managed) endpoint is normal and actually the desired result.
You issue was with the Database Account - now you are talking about endpoint updating and this is the Sophos Update Manager (SUM) account. Do you perhaps use the same user for both?

Christian