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Management server connection failed

Sophoan KHIEU

 Could you please help sir,



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  • 0

    Hello Sophoan KHIEU,

    please see and follow Management server connection failed ..., you've already tried to start the service so please check the Event Log.

    Christian

  • 0 in reply to QC
    - System
       
    - Provider
          [ Name] Sophos Management Service
       
    - EventID 8004
          [ Qualifiers] 49152
       
      Level 2
       
      Task 2
       
      Keywords 0x80000000000000
       
    - TimeCreated
          [ SystemTime] 2017-06-01T09:15:27.000000000Z
       
      EventRecordID 118306705
       
      Channel Application
       
      Computer terminal2.attwoodcambodia.local
       
    - Security
          [ UserID] S-1-5-18
    - EventData
          Step: Creating a database connection Error: std::runtime_error Data: createAccessToken: LogonUser failed
  • 0 in reply to Sophoan KHIEU

    Dear Sir,

    It's working back:

    Note: If you have changed the password of this account it is recommended that you re-run the installer to re-enter the new account details.  The extracted installer can typically be found in the location: 'C:\sec_[Version]\ServerInstaller\setup.exe'.  E.g. 'C:\sec_52\ServerInstaller\setup.exe'. Re-running the installer will allow you to modify the installation.

     

    Thanks you so much!

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  • 0 in reply to Sophoan KHIEU

    Dear Sir,

    It's working back:

    Note: If you have changed the password of this account it is recommended that you re-run the installer to re-enter the new account details.  The extracted installer can typically be found in the location: 'C:\sec_[Version]\ServerInstaller\setup.exe'.  E.g. 'C:\sec_52\ServerInstaller\setup.exe'. Re-running the installer will allow you to modify the installation.

     

    Thanks you so much!

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