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Bug in SEC installer when upgrading from 5.2 to 5.5

Medewerker Hivos

Not a question, already solved this myself after a lovely afternoon...

SEC upgrade fails from 5.2. to 5.5, Sophos Management service fails to start etc. etc.

 

Eventlog

Sophos Management Service, eventid 8004

Initialization failed.

Step: Migrating data if necessary
Error: std::runtime_error. Database upgrade failed. Please see KBA 113946.
Data: ErrorUnexpected

 

tried to run upgradedb.exe as per suggested kba: https://community.sophos.com/kb/en-us/65420

upgradedb.exe -debug -sourceVersion=52

but got hit with errors similar to:

27.09.2012 11:45:46      ... successfully completed.
27.09.2012 11:45:46 Validating parameter values ...
27.09.2012 11:45:46 Invalid source version: 50
27.09.2012 11:45:46 Exit code 1 (Invalid command line qualifier.)



upgradedb.exe is just a wrapper around some stored procedures, turns out sourceVersion=52 needs to be sourceVersion=520

1 - ran installDB.bat from the sec_550 installer Core directory to reinstall the new SOPHOS550 DB freshly

2 -upgradedb.exe -debug -sourceVersion=520 to migrate the data from SOPHOS52 DB to SOPHOS550 DB

3 - Sophos Management Service should now be able to start succesfully



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