Good Day to All,
I'm new to the SOPHOS Community and installing Sophos Enterprise Console 5.4.1 for the 1st time on 2012 R2 Windows Server Platform using the Sophos Enterprise Console Quick Startup Guide. Upon installation receiving the following error listed below and need some guidance please. "Management Server is failing on install and rolling back".
Hello Andrew, I already have the logs and from the initial checking, I am only seeing the following errors which I am comparing now with the other cases. MSI (s) (08:38) [18:13:53:868]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI6274.tmp, Entrypoint: CreateScheduledTask CreateScheduledTask: Initialized. CreateScheduledTask: Error 0x80070520: Error encountered while creating scheduled task. CreateScheduledTask: Error 0x80070520: Failed to create scheduled task. CustomAction CreateCDLTask returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox) MSI (s) (08:3C) [18:13:54:258]: Note: 1: 2265 2: 3: -2147287035 MSI (s) (08:3C) [18:13:54:258]: User policy value 'DisableRollback' is 0 MSI (s) (08:3C) [18:13:54:258]: Machine policy value 'DisableRollback' is 0 Action ended 18:13:54: InstallFinalize. Return value 3. MSI (s) (08:3C) [18:14:20:149]: No System Restore sequence number for this installation. MSI (s) (08:3C) [18:14:20:149]: Unlocking Server MSI (s) (08:3C) [18:14:20:149]: PROPERTY CHANGE: Deleting UpdateStarted property. Its current value is '1'. Action ended 18:14:20: INSTALL. Return value 3. I still have 7 hours in my shift and I will send you all the information and possible troubleshooting that I can find within my shift. After my shift, I will then have this transferred to my colleagues in the North American region for them to continue assisting you. Regards, Dennis Huagan Sophos Technical Support http://www.sophos.com/en-us/support/technical-support.aspx Support Knowledge Base: https://community.sophos.com/kb Follow us on Twitter @SophosSupport Sophos Community (discussion forums): https://community.sophos.com SOPHOS - Security made simple
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