I'm a new Sophos customer and I have a new installation of Sophos Endpoint protection server. I successfully installed Sophos protection to all my domain1.com computers. I have a domain2.com that I am trying to deploy it to as well.
I have a two way trust setup. I have synchronized the domain with the console. When I try to protect the computers I get:
Installation failed Date/time Code Description
12/20/2016 9:23:45 AM 0000002e The installation could not be started. The computer may need additional configuration before installation. See article 29287.
Firewall is turned off
On PC: Service - Task Scheduler (Started), Service - Windows Installer (not Disabled), Service - Remote Registry (Started)
On Enterprise server:Firewall is turned off, Service - Remote Registry (Started)
I've ensured a nslookup of the Desktop PC from my SEC server matches the ipconfig result on the Desktop PC.
I can go to \\<SophosServerName>\SophosUpdate from the Desktop PC, it doesn't prompt for credentials
C:\ProgramData\Sophos\Update Manager\Update Manager folder (default location) is shared and the group 'Everyone' has read access. Ensured these accounts are there with full control permission: SYSTEM, NETWORK SERVICE
From the endpoint computer I can open the central share in Windows Explorer (Start | Run | Type: \\<servername>\SophosUpdate\)
Created and ran a scheduled task on remote PC.
I have a support ticket but have not gotten anywhere with that. Any Sophos users have an idea of what to check? Does Sophos deploy to the computer as Computer.domain2.com? or just computer? Where are the logs on the server to see what the issue is?
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