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Enterprise Console | Scheduled reports narrow

MikeDiGrazia

The Enterprise consoles scheduled reports get generated in a distorted format.  The width is very narrow and description has to take up many lines because of it.  It also appears to be missing all the statistic numbers for  rows where the manually generated report would show them.  I have tried pdf and html formats but the issue seems to be occurring before it sets the final format.  There are no report width settings in the properties.

html file

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<HEAD>
<META NAME="Author" CONTENT="Crystal Reports 11.0">
<META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=UTF-8">
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<BODY>
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</style><div style="z-index:9;top:84px;left:184px;width:4px;height:251px;background-color:#5f7ba4;layer-background-color:#5f7ba4;clip:rect(0px,4px,251px,0px);"></div><div style="z-index:9;top:331px;left:13px;width:175px;height:4px;background-color:#5f7ba4;layer-background-color:#5f7ba4;clip:rect(0px,175px,4px,0px);"></div><div style="z-index:10;top:80px;left:9px;width:175px;height:251px;border-color:#5f7ba4;border-style:solid;border-width:1px;background-color:#eeeee0;layer-background-color:#eeeee0;"><table width="167px" height="243px"><tr><td>&nbsp;</td></tr></table></div>
<div style="z-index:3;clip:rect(0px,201px,18px,0px);top:0px;left:0px;width:201px;height:18px;"></div>
<div title="6/25/2016 12:00 AM" class="adi6avq4ngs1c-0" nowrap="true" style="z-index:25;top:0px;left:14px;width:170px;height:15px;text-align:right;"><span align="right" class="fci6avq4ngs1c-0">6/25/2016&nbsp;12:00&nbsp;AM</span></div>
<div style="z-index:3;clip:rect(0px,201px,305px,0px);top:18px;left:0px;width:201px;height:305px;"></div>
<div title="Alert and Event History" class="adi6avq4ngs1c-0" nowrap="true" style="z-index:25;top:42px;left:9px;width:175px;height:32px;"><table width="175px" border="0" cellpadding="0" cellspacing="0"><td align="left"><span class="fci6avq4ngs1c-1">Alert&nbsp;and&nbsp;Eve</span></td></table></div>
<div title="Show virus/spyware alerts, adware or PUA alerts, suspicious behavior alerts, application control events, firewall events with a name like &quot;*&quot; detected between 6/24/2016 12:00 AM and 6/24/2016 11:59 PM on all computers sorted by computer name." class="adi6avq4ngs1c-0" nowrap="true" style="z-index:25;top:113px;left:19px;width:156px;height:210px;"><table width="156px" border="0" cellpadding="0" cellspacing="0"><tr><td align="left"><span class="fci6avq4ngs1c-2">Show&nbsp;virus</span><span class="fci6avq4ngs1c-2">/</span><span class="fci6avq4ngs1c-2">spyware&nbsp;</span></td></tr><tr><td align="left"><span class="fci6avq4ngs1c-2">alerts</span><span class="fci6avq4ngs1c-2">,&nbsp;</span><span class="fci6avq4ngs1c-2">adware&nbsp;or&nbsp;PUA&nbsp;</span></td></tr><tr><td align="left"><span class="fci6avq4ngs1c-2">alerts</span><span class="fci6avq4ngs1c-2">,&nbsp;</span><span class="fci6avq4ngs1c-2">suspicious&nbsp;</span></td></tr><tr><td align="left"><span class="fci6avq4ngs1c-2">behavior&nbsp;alerts</span><span class="fci6avq4ngs1c-2">,&nbsp;</span></td></tr><tr><td align="left"><span class="fci6avq4ngs1c-2">application&nbsp;control&nbsp;</span></td></tr><tr><td align="left"><span class="fci6avq4ngs1c-2">events</span><span class="fci6avq4ngs1c-2">,&nbsp;</span><span class="fci6avq4ngs1c-2">firewall&nbsp;events&nbsp;</span></td></tr><tr><td align="left"><span class="fci6avq4ngs1c-2">with&nbsp;a&nbsp;name&nbsp;like&nbsp;</span><span class="fci6avq4ngs1c-2">"*"&nbsp;</span></td></tr><tr><td align="left"><span class="fci6avq4ngs1c-2">detected&nbsp;between&nbsp;</span></td></tr><tr><td align="left"><span class="fci6avq4ngs1c-2">6</span><span class="fci6avq4ngs1c-2">/</span><span class="fci6avq4ngs1c-2">24</span><span class="fci6avq4ngs1c-2">/</span><span class="fci6avq4ngs1c-2">2016&nbsp;12</span><span class="fci6avq4ngs1c-2">:</span><span class="fci6avq4ngs1c-2">00&nbsp;</span><span class="fci6avq4ngs1c-2">AM&nbsp;</span></td></tr><tr><td align="left"><span class="fci6avq4ngs1c-2">and&nbsp;</span><span class="fci6avq4ngs1c-2">6</span><span class="fci6avq4ngs1c-2">/</span><span class="fci6avq4ngs1c-2">24</span><span class="fci6avq4ngs1c-2">/</span><span class="fci6avq4ngs1c-2">2016&nbsp;11</span><span class="fci6avq4ngs1c-2">:</span><span class="fci6avq4ngs1c-2">59&nbsp;</span></td></tr><tr><td align="left"><span class="fci6avq4ngs1c-2">PM&nbsp;on&nbsp;all&nbsp;computers&nbsp;</span></td></tr><tr><td align="left"><span class="fci6avq4ngs1c-2">sorted&nbsp;by&nbsp;computer&nbsp;</span></td></tr><tr><td align="left"><span class="fci6avq4ngs1c-2">name</span><span class="fci6avq4ngs1c-2">.</span></td></tr></table></div>
<div title="Show virus/spyware alerts, adware or PUA alerts, suspicious behavior alerts, application control events, firewall events with a name like &quot;*&quot; detected between 6/24/2016 12:00 AM and 6/24/2016 11:59 PM on all computers sorted by computer name." class="adi6avq4ngs1c-0" nowrap="true" style="z-index:25;top:90px;left:19px;width:156px;height:15px;"><span class="fci6avq4ngs1c-3">Report&nbsp;Description:</span></div>
<div style="z-index:3;clip:rect(0px,201px,170px,0px);top:323px;left:0px;width:201px;height:170px;"></div>
<div title="Total items detected on your networked computers" class="adi6avq4ngs1c-0" nowrap="true" style="z-index:25;top:339px;left:9px;width:175px;height:15px;"><table width="175px" border="0" cellpadding="0" cellspacing="0"><td align="left"><span class="fci6avq4ngs1c-4">Total&nbsp;items&nbsp;detected&nbsp;on&nbsp;</span></td></table></div>
<div title="Viruses/spyware" class="adi6avq4ngs1c-0" nowrap="true" style="z-index:25;top:363px;left:9px;width:335px;height:15px;clip:rect(0px,192px,15px,0px);"><span class="fci6avq4ngs1c-5">Viruses/spyware</span></div>
<div title="Suspicious files/behavior" class="adi6avq4ngs1c-0" nowrap="true" style="z-index:25;top:411px;left:9px;width:335px;height:15px;clip:rect(0px,192px,15px,0px);"><span class="fci6avq4ngs1c-5">Suspicious&nbsp;files/behavior</span></div>
<div title="Blocked by firewall" class="adi6avq4ngs1c-0" nowrap="true" style="z-index:25;top:459px;left:9px;width:335px;height:15px;clip:rect(0px,192px,15px,0px);"><span class="fci6avq4ngs1c-5">Blocked&nbsp;by&nbsp;firewall</span></div>
<div title="Adware/PUA" class="adi6avq4ngs1c-0" nowrap="true" style="z-index:25;top:387px;left:9px;width:335px;height:15px;clip:rect(0px,192px,15px,0px);"><span class="fci6avq4ngs1c-5">Adware/PUA</span></div>
<div title="Application control" class="adi6avq4ngs1c-0" nowrap="true" style="z-index:25;top:435px;left:9px;width:335px;height:15px;clip:rect(0px,192px,15px,0px);"><span class="fci6avq4ngs1c-5">Application&nbsp;control</span></div>
<div title="0" class="adi6avq4ngs1c-0" nowrap="true" style="z-index:25;top:363px;left:350px;width:170px;height:15px;clip:rect(0px,0px,0px,0px);"><span class="fci6avq4ngs1c-5">0</span></div>
<div title="0" class="adi6avq4ngs1c-0" nowrap="true" style="z-index:25;top:411px;left:350px;width:170px;height:15px;clip:rect(0px,0px,0px,0px);"><span class="fci6avq4ngs1c-5">0</span></div>
<div title="0" class="adi6avq4ngs1c-0" nowrap="true" style="z-index:25;top:459px;left:350px;width:170px;height:15px;clip:rect(0px,0px,0px,0px);"><span class="fci6avq4ngs1c-5">0</span></div>
<div title="0" class="adi6avq4ngs1c-0" nowrap="true" style="z-index:25;top:387px;left:350px;width:170px;height:15px;clip:rect(0px,0px,0px,0px);"><span class="fci6avq4ngs1c-5">0</span></div>
<div title="0" class="adi6avq4ngs1c-0" nowrap="true" style="z-index:25;top:435px;left:350px;width:170px;height:15px;clip:rect(0px,0px,0px,0px);"><span class="fci6avq4ngs1c-5">0</span></div>
<div style="z-index:3;clip:rect(0px,201px,121px,0px);top:492px;left:0px;width:201px;height:121px;"></div>
<div title="Time and date of the alert or event" class="adi6avq4ngs1c-0" nowrap="true" style="z-index:25;top:516px;left:9px;width:132px;height:32px;"><table width="132px" border="0" cellpadding="0" cellspacing="0"><tr><td align="left"><span class="fci6avq4ngs1c-4">Time&nbsp;and&nbsp;date&nbsp;of&nbsp;</span></td></tr><tr><td align="left"><span class="fci6avq4ngs1c-4">the&nbsp;alert&nbsp;or&nbsp;event</span></td></tr></table></div>
<div title="Item Name" class="adi6avq4ngs1c-0" nowrap="true" style="z-index:25;top:516px;left:150px;width:21px;height:97px;text-align:right;"><table width="21px" border="0" cellpadding="0" cellspacing="0"><tr><td align="right"><span class="fci6avq4ngs1c-4">It</span></td></tr><tr><td align="right"><span class="fci6avq4ngs1c-4">e</span></td></tr><tr><td align="right"><span class="fci6avq4ngs1c-4">m&nbsp;</span></td></tr><tr><td align="right"><span class="fci6avq4ngs1c-4">Na</span></td></tr><tr><td align="right"><span class="fci6avq4ngs1c-4">m</span></td></tr><tr><td align="right"><span class="fci6avq4ngs1c-4">e</span></td></tr></table></div>
<div title="Computer" class="adi6avq4ngs1c-0" nowrap="true" style="z-index:25;top:516px;left:181px;width:123px;height:16px;clip:rect(0px,20px,16px,0px);text-align:right;"><span align="right" class="fci6avq4ngs1c-4">Computer</span></div>
<div title="Group" class="adi6avq4ngs1c-0" nowrap="true" style="z-index:25;top:516px;left:182px;width:132px;height:16px;clip:rect(0px,19px,16px,0px);text-align:right;"><span align="right" class="fci6avq4ngs1c-4">Group</span></div>
<div title="Action Taken" class="adi6avq4ngs1c-0" nowrap="true" style="z-index:25;top:516px;left:192px;width:123px;height:16px;clip:rect(0px,8px,16px,0px);text-align:right;"> </div>
<div style="z-index:3;clip:rect(0px,201px,17px,0px);top:613px;left:0px;width:201px;height:17px;background-color:#eeeee0;layer-background-color:#eeeee0;"></div>
<div style="z-index:3;clip:rect(0px,201px,15px,0px);top:630px;left:0px;width:201px;height:15px;"></div>
<div style="z-index:3;clip:rect(0px,201px,31px,0px);top:645px;left:0px;width:201px;height:31px;"></div>
<div title="Total" class="adi6avq4ngs1c-1" nowrap="true" style="z-index:25;top:647px;left:8px;width:176px;height:21px;"><span class="fci6avq4ngs1c-4">Total</span></div>
<div style="z-index:5;top:651px;left:12px;width:176px;height:21px;background-color:#5f7ba4;layer-background-color:#5f7ba4;"></div><div style="z-index:3;clip:rect(0px,201px,16px,0px);top:3057px;left:0px;width:201px;height:16px;"></div>
<div title="Report prepared by SYSTEM" class="adi6avq4ngs1c-0" nowrap="true" style="z-index:25;top:3057px;left:9px;width:523px;height:13px;clip:rect(0px,192px,13px,0px);"><span class="fci6avq4ngs1c-6">Report&nbsp;prepared&nbsp;by&nbsp;SYSTEM</span></div>
<div title="Report prepared by SYSTEM" class="adi6avq4ngs1c-0" nowrap="true" style="z-index:25;top:3057px;left:11px;width:173px;height:16px;text-align:right;"><span align="right" class="fci6avq4ngs1c-7">1</span></div>
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  • 0

    Hi,

    Does it help to change the report layout?

    https://www.sophos.com/en-us/medialibrary/PDFs/documentation/sec_521_heng.pdf?la=en   page 214.

    10.17 Change the report layout You can change the page layout used for reports. For example, you can display a report in landscape (wide-page) format. 1. Click the page layout icon in the toolbar at the top of the report. 2. In the Page Setup dialog box, specify page size, orientation and margins. Click OK. The report is then displayed with these page settings. These page settings are also used when you print or export the report.

    Otherwise, it might be due to the printer installed and the settings of that.

    Regards,

    Jak

  • 0 in reply to jak

    The report layout can be changed after the report is manually generated.  The settings are normal letter and seem to only affect  the currently generated report.  They do not save for the next report.

    The server running the enterprise console has many printers installed.  I checked the settings on the XPS writer per another suggestion but that was set to letter as well.  How do I tell which printer the Enterprise Console is using?

Reply
  • 0 in reply to jak

    The report layout can be changed after the report is manually generated.  The settings are normal letter and seem to only affect  the currently generated report.  They do not save for the next report.

    The server running the enterprise console has many printers installed.  I checked the settings on the XPS writer per another suggestion but that was set to letter as well.  How do I tell which printer the Enterprise Console is using?

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