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SOPHOS Security Virtual Machine (SSVM) installation failure

sahar.nassif

i am trying to deploy SOPHOS Security Virtual Machine (SSVM),  But it always fails at the end of the installation.

The installation log file show the following error messages

[INFO][1836][ControllerProgress.__updateState]: State of '192.168.1.100' changed to 'Removing deployed SSVM'

[ERROR][1836][ControllerProgress.error]: Error: Failed to deploy SSVM: Configuration of SVM failed.

[INFO][1836][ControllerProgress.__updateState]: State of '192.168.1.100' changed to 'Error: Failed to deploy SSVM: Configuration of SVM failed.'

 The deployment environment details as below:

 vCenter version 6

  • ESX Host version 5.5 (Enterprise plus)
  • VMware vShield Manager version 5.5.4
  • VMware vShield Endpoint version 6
  • SOPHOS Enterprise Console 5.4
  •   SSVM 2_0_7 (ssvm_sfx_2_0)
  •   License Family: Data and Endpoint Protection
  • Windows 7/2008 computer used for security VM installation

 

Any idea what could be the reason for installation error.

Sahar



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  • 0

    Hello Sahar, 

    Please see the following:

    Cause

    This can be caused when the vShield Manager does not respond to the SSVM which in turn can occur after a network configuration change or a network outage.

    What To Do

    1. Restart vShield Manager 
      • Right click on vShield Manager, select Power and then Restart Guest
    2. Attempt redeployment of the SSVM

    Let me know how you get on please?

    Kind Regards

    Tom

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  • 0

    Hello Sahar, 

    Please see the following:

    Cause

    This can be caused when the vShield Manager does not respond to the SSVM which in turn can occur after a network configuration change or a network outage.

    What To Do

    1. Restart vShield Manager 
      • Right click on vShield Manager, select Power and then Restart Guest
    2. Attempt redeployment of the SSVM

    Let me know how you get on please?

    Kind Regards

    Tom

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