Thread Info
  • State Verified Answer
  • Locked Locked
  • Replies 2 replies
  • Subscribers 3 subscribers
  • Views 9703 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Failed to update Sophos Update Manager due to an unexpected error. Details: Insufficient parameters - Self-Updater improperly call

1heds

One of our Update Managers is failing to update. Usually a reboot sorts it, but not this time. The Error in the event log is: Failed to update Sophos Update Manager due to an unexpected error. Details: Insufficient parameters - Self-Updater improperly called. Event ID 16433

On version 1.5.8.11



This thread was automatically locked due to age.
Parents
  • 0

    Hello 1heds,

    SUMSelfUpdater used to write a log but this is apparently no longer the case. The SUMTrace logs should have lines containing Cmd-ALL << [I1021][ActionSelfUpdate-SDDM] - guess the error is also reported in one of the following lines, can't say though if there's additional and useful information.
    No idea who or what makes or causes the improper call (if I'd have to name a suspect it'd be SUM_Status.xml), IMO it's advisable to contact Support directly in this case.    

    Christian

Reply
  • 0

    Hello 1heds,

    SUMSelfUpdater used to write a log but this is apparently no longer the case. The SUMTrace logs should have lines containing Cmd-ALL << [I1021][ActionSelfUpdate-SDDM] - guess the error is also reported in one of the following lines, can't say though if there's additional and useful information.
    No idea who or what makes or causes the improper call (if I'd have to name a suspect it'd be SUM_Status.xml), IMO it's advisable to contact Support directly in this case.    

    Christian

Children
No Data
Unfiltered HTML