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Can't install enterprise console, ERROR : Command: Microsoft SQL Server 2008 R2 SP1 failed with error: -2068119551

Hello,

I have a problem during the installation console. The error is "Sophos Enterprise Console 5.2 Installation Failed, Microsoft SQL Server 2008 R2 SP1 failed". Then I tried to see the sophos.com/kb/114627 then sophos.com/kb/118660. Open the bootstrap log, and found "ERROR : Command: Microsoft SQL Server 2008 R2 SP1 failed with error: -2068119551".

On KB 118660 error shows Error: -2067922940 - performance counters. That's different with my problem.

Please help me to solve it.

Regards,

Rosyid



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Parents
  • what is the OS of your server? do you have another/existing SQL version installed?

  • Hello Burnik,

    Server is installed Win Server 2008 R2 SP1 Enterprise. There is no SQL existing.

    Regards,

    Rosyid

    Regards,

    Rosyid

  • Hello Rosyid,

    there should be a SqlSetup.log in the user's %TEMP% directory which might be a little bit more specific but the SQL logs are in %ProgramFiles%\Microsoft SQL Server\100\Setup Bootstrap\Log. Summary.txt is the summary log of the last installation attempt, for each install/update there's subfolder (named date_time) containing the detailed logs. 84BB0001 usually indicates that "something" could not be accessed. Unfortunately this "something" can be quite a lot of quite different things.

    Christian

  • Hello Christian,

    Can you explain me what the error caused? 

    Rosyid

    Regards,

    Rosyid

  • Hello Rosyid,

    Can you explain
    I'd like to, but as said you have to comb through the SQL logs (maybe there's a telling event in the Event Log) to find the actual cause. To quote an MSFT: The code 0x84BB0001 is a general code, which may mean Access Denied, No memory can be allocated, Logon failure and so on.

    Christian

  • Hello Christian,

    Sorry for late reply, i can't find the SQL in event viewer. 

    But when i tried to re-install enterprise console, i've got system property checker "The SQL Server Browser service is not running". tried to start the service but still got error "Unable to Install database"

    Regards,

    Rosyid

  • Hello Rosyid,

    the remark about the Event Log was a little bit misleading, sorry. The SQL logs are, as mentioned in a previous post, under %ProgramFiles%\Microsoft SQL Server\100\Setup Bootstrap\Log. You have to look there. Simply running the installer again and again is futile, the underlying cause won't magically disappear. The warning (note - it's "just" a warning) about the browser service is an effect, not the cause.

    Christian
    NB: Dunno in which language you're reading this forum - please don't tick the Suggest as an answer box, it's suggest as (meaning this post could be a solution to the problem) - not please give me an answer.

Reply
  • Hello Rosyid,

    the remark about the Event Log was a little bit misleading, sorry. The SQL logs are, as mentioned in a previous post, under %ProgramFiles%\Microsoft SQL Server\100\Setup Bootstrap\Log. You have to look there. Simply running the installer again and again is futile, the underlying cause won't magically disappear. The warning (note - it's "just" a warning) about the browser service is an effect, not the cause.

    Christian
    NB: Dunno in which language you're reading this forum - please don't tick the Suggest as an answer box, it's suggest as (meaning this post could be a solution to the problem) - not please give me an answer.

Children
  • Hello Christian,

    The sql server browser maybe just a warning. But, exactly it caused the problem, because when i installed the SQL directly from the SQL installer, it's failed. 

    Oh, i'm sorry. i miss understand with it (Suggest an answer).

    I think, this is not a problem on Sophos installation. The problem on the SQL site.

    Thanks,

    Rosyid 

    Regards,

    Rosyid

  • Hello Christian,

    The sql server browser maybe just a warning. But, exactly it caused the problem, because when i installed the SQL directly from the SQL installer, it's failed.

    Oh, i'm sorry. i'm missunderstand with it (Suggest an answer).

    I think, this is not a problem on Sophos installation. The problem on the SQL.

    Thanks,

    Rosyid

    Regards,

    Rosyid

  • Hello Rosyid,

    problem on the SQL
    yes, that's what I was trying to make clear. It's likely not the fault of but it's related to the SEC installer. So feel free to follow up here and post what you've found (after all, others might encounter a similar issue).

    Christian

  • Hello Christian,

    I've found what is caused the error. Yes, that's a SQL Server Browser service couldn't be start anymore. So, we made decide to re-install OS cause we've tried to install every kinds of SQL Server but still the sameresult. Failed.

    Thank you,


    Rosyid

    Regards,

    Rosyid