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SUM updating failed

vospersIT

Hi all we have a SUM that is not updating today. iv now got one site with 60+ pc's that are now not up to date. normally when this happens i just restart all the sophos services on the SUM and problem solved it starts to update but not today, today im getting an error in event viewer 

- System

- Provider

[ Name] SophosUpdateManager

- EventID 16388

[ Qualifiers] 57344

Level 2

Task 0

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2016-03-23T10:40:08.000000000Z

EventRecordID 20480

Channel Application

Computer ***************** 

Security

- EventData

C:\ProgramData\Sophos\Update Manager\Working\.\Decoded-Sub1\7ba49542-049c-4154-aad9-cf19a9ec7be5
SAVSCFXP
7ba49542-049c-4154-aad9-cf19a9ec7be5
RECOMMENDED
7ba49542-049c-4154-aad9-cf19a9ec7be5
Checksum error: 46285919c1070df01bceae64447f51dax000 -> ICManagement.dll



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  • 0

    Hello,

    Can you find the file:

    C:\ProgramData\Sophos\Update Manager\Update Manager\Warehouse\46285919c1070df01bceae64447f51dax000.dat

    delete it and force an update to replace the file?

    If you create a MD5 checksum of the file as it stands, it should match the filename (apart from the added on x000.dat); If it doesn't, it would suggest the file is corrupt, maybe a device has modified the file?

    The location of the file in the warehouse would be:
    http://d1.sophosupd.net/update/46285919c1070df01bceae64447f51dax000.dat

    you could try downloading it via a web browser to confirm there is nothing wrong with the file - as before check the MD5 of the fie matches the filename.  You could compare the file download via the browser with the one in the warehouse directory.  You can just copy the file into the warehouse directory as well.

    Regards,

    Jak

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  • 0

    Hello,

    Can you find the file:

    C:\ProgramData\Sophos\Update Manager\Update Manager\Warehouse\46285919c1070df01bceae64447f51dax000.dat

    delete it and force an update to replace the file?

    If you create a MD5 checksum of the file as it stands, it should match the filename (apart from the added on x000.dat); If it doesn't, it would suggest the file is corrupt, maybe a device has modified the file?

    The location of the file in the warehouse would be:
    http://d1.sophosupd.net/update/46285919c1070df01bceae64447f51dax000.dat

    you could try downloading it via a web browser to confirm there is nothing wrong with the file - as before check the MD5 of the fie matches the filename.  You could compare the file download via the browser with the one in the warehouse directory.  You can just copy the file into the warehouse directory as well.

    Regards,

    Jak

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