Virus Encounter on SEC

Hello Dominic Uy,

which can't be removed
does this mean the Cleanup status in Resolve Alerts and Errors is Not cleanable or something else? Have you read and followed How to remove malware threats, adware, or Potentially Unwanted Applications? If you have already done so but couldn't remove the malware I'd suggest that you run the diagnostic utility, save the output, send a sample of the Troj/IRCbot-AIW. Once you have a response with the case # you can reply describing your issue in detail and attaching the SDU logs.

Christian   

Hello Dominic Uy,

which can't be removed
does this mean the Cleanup status in Resolve Alerts and Errors is Not cleanable or something else? Have you read and followed How to remove malware threats, adware, or Potentially Unwanted Applications? If you have already done so but couldn't remove the malware I'd suggest that you run the diagnostic utility, save the output, send a sample of the Troj/IRCbot-AIW. Once you have a response with the case # you can reply describing your issue in detail and attaching the SDU logs.

Christian   

Hi Christian, 

We tired what you have instructed to us, but we can't still remove. I already have the sample of the virus, How can I send it to you.

Thanks

Dominic Uy

Hello Dominic Uy,

I'm not Sophos, just a community user [:)]. My previous post contained the relevant link, maybe it was not obvious: Send a sample (please also note the Learn more ...  link in the article) 

Christian