Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 1 reply
  • Subscribers 0 subscribers
  • Views 7251 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Enterprise Console 5.2.1 R2 not able to update from sophos

sweehan83

Hi,

I've a Enterprise console 5.2.1 R2 to handle 500 users. But last week, the server suddenly not able to update from sophos. I've checked the update manager log and found no error.

I test the connection to the sophos update site and it return result "it works". I rebooted the Enterprise console server but still unable to get update.

The services is all up and the license doesn't expired until this year october.

Anyone encounter this issue?

:52279


This thread was automatically locked due to age.
Parents
  • 0

    HI,

    I always check that RMS is working first with this sort of problem.  Are the Sophos Agent, and Sophos Message Router services running OK and stay running when restarted?

    If you perfrom an update against the SUM from SEC, does the status change to "Downloading binaries" after a few seconds?

    If that works (it starts an update), from that same update, could you attach the trace log from SUM?

    Regards,

    Jak

    :52283
Reply
  • 0

    HI,

    I always check that RMS is working first with this sort of problem.  Are the Sophos Agent, and Sophos Message Router services running OK and stay running when restarted?

    If you perfrom an update against the SUM from SEC, does the status change to "Downloading binaries" after a few seconds?

    If that works (it starts an update), from that same update, could you attach the trace log from SUM?

    Regards,

    Jak

    :52283
Children
No Data
Unfiltered HTML