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Out of Date computer reports and alerts by sub-estate

LoXodonte

Is there a way to run reports to detect Out of Date machines? The current reports seem to be based on Up to date machines, which I suppose might be a handy report to give to a supervisor, but for detecting problem areas we would like reports to show us areas needing improvement. Is there a way to automate much a report?

The report might be uneccessary if alert notifications operated differently. Unfortunatly alerts seem to give notifications for the enterprise, with no options for narrowing the scope to a defined subestate/role/group. I wish there was a way to define alerts so the alaarm scope was chosen first, and you would define a specific email address for that chosen scope. This way we could have multiple alarms for different group...a useful solution for a large enterprise. Are these ideas feature requests or is there a way to currently acheive this?

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    Hello LoXodonte,

    Out of Date machines

    are a little bit tricky if you think it over. The dashboard takes only connected machines into consideration (for obvious reasons) but the condition might be transient anyway. The endpoints view shows a Not since (or Unknown) but doesn't take the Last message time into account. All but one report (Updating hierarchy) are over a certain period and provide accumulated data and/or statistics. An out-of-date "snapshot" could be pretty meaningless and even more historical/statistical data. As you've said, reports are for supervisors :smileywink:

    a way to define alerts

    which alerts do you have in mind? The console alerts (Tools -> Configure Email Alerts ...) are sub-estate specific (as are the Reports and Dashboard configuration). Not that it does all one might want and setup and administration aren't really what I'd call convenient.

    Christian

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    Thanks for the reply,

    I haven't seen any sub-estate specific options for alerts. I think SOME of the reports query by subestate if configured to do so, but not all. I would be interested in executing critical alerts for all of our District Techs, with the emails going to distribution groups. Unfortunatly the only alert properties available from what I can tell is selecting the lanuage.

    :57338
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    Hello LoXodonte,

    I'll try to explain how it works:

    • A sub-estate's (SE) dashboard settings default to those of the Default SE (i.e. the Enterprise). If you select an SE other than Default and change the dashboard settings they apply to this SE only
    • An SE has no Reports defined and it does not inherit Reports defined in Default. Again, any reports defined in an SE apply to this SE only
    • An SE has no Email Alerts configured (neither the SMTP nor Recipients). Same as above

    Thus it's always Select Active Sub-Estate, then make the desired configurations (Dashboard, Reports and their Schedules, Email Alerting) for this SE (the grouping of the Tools drop-down is not really intuitive).

    You have two options to send alerts from a specific SE to a specific group (but for both you have to select this SE as Active first): by defining the Recipient(s) or by Sender (if your MTA selects a distribution list based on Sender).

    If you want alerts normally sent to the District Techs but additionally notify Central if certain thresholds are exceeded you'd have to define two SEs with identical scope but different Dashboard and Email Alert settings.

    Christian

    :57342
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