This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Sophos Firewall blocking antivirus update packages

Hi all,

I've just put Sophos Firewall in place for the first time (I had been using routers inside our network for that until now) with a custom set up with a few particular ports excluded from the block list. And while the policies seem to work (I can still get in to the computers remotely, policy shows updated to the new settings inside the enterprise console), the computers I tested immediately started failing to recieve Sophos Antivirus updates with the message "ERROR: Could not find a source for updates packages" and error code 00000071.

I assume that Sophos firewall is blocking sophos antivirus in some way, but I don't know how or where. Can anyone give advice?

This thread was automatically locked due to age.

Parents

0 ruckus over 9 years ago

As QC says above starting with the updating log on the endpoint computer will tell you what package AutoUpdate isn't finding. The following KBAs may help...

https://www.sophos.com/en-us/support/knowledgebase/39155.aspx

https://www.sophos.com/en-us/support/knowledgebase/110302.aspx - worth checking through point 9-12 if you have altered the subscriptions when adding in the firewall component. Also see point 13 (end bit about the precise folder) and compare with where the endpoint says it is going in it's log.
:57241

- - - - - - - - - - - -

Communities Moderator, SOPHOS
Knowledge Base | @SophosSupport | Video tutorials
Remember to like a post. If a post (on a question thread) solves your question use the 'This helped me' link.
Cancel
Vote Up 0 Vote Down

Cancel

Reply

0 ruckus over 9 years ago

As QC says above starting with the updating log on the endpoint computer will tell you what package AutoUpdate isn't finding. The following KBAs may help...

https://www.sophos.com/en-us/support/knowledgebase/39155.aspx

https://www.sophos.com/en-us/support/knowledgebase/110302.aspx - worth checking through point 9-12 if you have altered the subscriptions when adding in the firewall component. Also see point 13 (end bit about the precise folder) and compare with where the endpoint says it is going in it's log.
:57241

- - - - - - - - - - - -

Communities Moderator, SOPHOS
Knowledge Base | @SophosSupport | Video tutorials
Remember to like a post. If a post (on a question thread) solves your question use the 'This helped me' link.
Cancel
Vote Up 0 Vote Down

Cancel

Children

No Data