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Ent. Console 5.5.1 failing on Update manager instal

Rafael Araujo

Hello  

I'm trying to deploy a new installation on windows server 2016. And The installer fails in the update manager installation as below: 

 

the error return on the log file is 

Action start 12:13:17: IS_ErrorActionForDomainValidationFailure.
MSI (s) (EC:08) [12:13:17:968]: Product: Sophos Update Manager -- Installation cannot continue. <DOMAIN> is not a valid domain name.

To be valid, the domain part of the username must be either a domain or a physical server or workstation. Check the name and try again.

Action ended 12:13:17: IS_ErrorActionForDomainValidationFailure. Return value 3.

I need to deploy it using domain accounts because its recommended for sophos, could you help me:?



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  • +1 in reply to Rafael Araujo

    Hello Rafael Araujo,

    there's probably no additional helpful information in the log (apart from the account used). Dunno what function is actually called to verify the domain - you did specify a NetBIOS name (no dot in it, DOMAIN\Account and not DOMAIN.local\Account)?
    It's not mandatory to use a domain account (that can be changed later if needed), indeed it works with a local account as well. Is just the SUM component missing and the Management Server and Database components installed?

    Christian

  • 0 in reply to QC

    Hello My Friend!

     

    Indeed, it was a communication problem with a NetBios Domain Name.

    I redirected the firewall rules of the VLAN where the server is installed and everything worked fine!

     

    Thanks for your attention!

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