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Sophos Enterprise Console does not start after upgrading OS

Tanuja Mohite

Sophos Enterprise Console does not start after upgrading OS from Windows 2008 Server to Windows 2012 Server  R2.

Cannot Open Sophos Enterprise Console

An unexpected error has expected

 

Sophos.UIController.Extension.UIControllerException: Cannot retrieve session token after 8 retries. Please check that the Sophos Management Host service is running, otherwise see KBA 118513.

   at Sophos.UIController.IdentityServiceAbstracter.EndRetrieveSessionToken()

   at Sophos.UIController.UIControl.InitializeModulesDependencies()

   at Sophos.UIController.UIControl.<Initialize>b--b()

   at Sophos.UIController.Product.Logging.LogMethod(MemberInfo method, Action func)

   at Sophos.UIController.UIControl.Initialize()

 

----- [outer exception] -----

   -- error: 0x80004005 (Unspecified error)

   -- facility: Generic (System)

   -- source:   Sophos.UIController

 

   at class ATL::CComBSTR --thiscall UIControl::initialize(class ATL::CComPtr<struct IDispatch>)

   at class ATL::CComPtr<struct IDispatch> --thiscall bl::CReusingManagementServiceClientBroker::logIn(const struct util::UserName &,class Loki::SmartPtr<class bl::SubEstate,class Loki::RefCountedMTAdj<class Loki::ClassLevelLockable>::RefCountedMT,struct Loki::DisallowConversion,struct util::NoDereferenceNull,class Loki::DefaultSPStorage>,const wchar_t *,class bl::UIControllerBase &)

   at int --cdecl Run(int,class bl::CommandLine,enum bl::ConsoleType::Type)

   at int --stdcall wWinMain(struct HINSTANCE-- *,struct HINSTANCE-- *,wchar_t *,int)

 



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  • 0 in reply to QC

    Yes, we are using local database. Also, we are unable to start Sophos managment host service.

    Is the installed databse is not supported by windows server 2012 ?

  • 0 in reply to Tanuja Mohite

    Hello Tanuja Mohite,

    I don't think it's the database, guess Windows would have complained if the SQL Server version is unsupported in 2012.

    It's the Management Host Service - if it fails to start there should be corresponding entries in the Window Event log. Also please check the FrontEndService.log in \%ProgramData%\Sophos\ManagementServer\log\.

    Christian

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